Aryanna Maddox
Birmingham
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
UAB Medicine
McCalla
03.2023 - 06.2025
- Greeted patients and visitors warmly, ensuring a positive first impression.
- Managed appointment scheduling using electronic health record systems effectively.
- Answered phone calls promptly, directing inquiries to appropriate departments.
- Assisted patients with registration forms and insurance verification processes.
- Maintained organized front desk area, promoting a professional environment.
- Collaborated with medical staff to coordinate patient flow and services efficiently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
Customer Service Representative
Walmart
Birmingham
02.2020 - 07.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately at the cash register.
- Maintained product displays and ensured shelves were stocked.
- Educated customers on store policies and promotions effectively.
- Handled returns and exchanges while following company procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Fairfield High School
Fairfield, AL05-2023
Skills
- Appointment scheduling
- Customer service
- Data entry
- Insurance verification
- Office organization
- Phone etiquette
- Patient registration
- Conflict resolution
- Time management
- Team collaboration
- Professional communication
- Attention to detail
- Problem solving
- Positive attitude
- Call routing
- Verbal and written communication
- Mail coordination
- Appointment confirmation
- Listening skills
- Office administration
- Mail handling
- Hospitality best practices
- File management
- Filing
Timeline
Front Desk Receptionist
UAB Medicine
03.2023 - 06.2025
Customer Service Representative
Walmart
02.2020 - 07.2023
High School Diploma -
Fairfield High School