Asa Joplin
Pensacola
Summary
Dynamic and dependable professional with extensive experience at Bigby Coffee, excelling in customer service and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and upselling techniques. Committed to maintaining high sanitation standards while fostering a collaborative team environment. Adaptable and reliable, ensuring smooth operations during peak periods.
Overview
4
4
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
Pensacola Beach
09.2024 - Current
- Trimmed meats and cheeses for sandwiches as needed.
- Assisted team members during peak hours when necessary.
- Tailored orders to address customer allergies and gluten concerns.
- Completed opening, closing and shift change tasks by following company guidelines.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Lead Barista
Bigby Coffee
Burlington
04.2022 - 10.2023
- Maintained calm demeanor during high-volume periods and special events.
- Ordered supplies, equipment and ingredients as needed.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Provided coaching and feedback to staff members regarding performance expectations.
- Utilized POS system to receive and process customer payments.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Supported highest standards of conduct and service to support company reputation.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Input orders into point of sale system and handled customer payments.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Followed health, safety and sanitation guidelines to pass state inspections.
Barista
Dunkin' Donuts
Burlington
11.2021 - 03.2022
- Described menu items to customers and suggested appealing products.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Restocked product displays based on demand and projected sales.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Checked brewing equipment for proper functionality.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Restaurant Hostess
Tanner's Wine Bar
Burlington
01.2021 - 09.2021
- Informed patrons of establishment specials and promotions.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Informed kitchen staff of any special orders or dietary restrictions.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Took beverage orders and served drinks during peak meal times.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted with setting up banquet rooms for special events.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Skills
- Food preparation
- Customer service
- Sanitation practices
- Order customization
- Point of sale
- Team collaboration
- Conflict resolution
- Communication skills
- Upselling techniques
- Workplace organization
- Reliability and punctuality
- Adaptability
- Cross-training experience
- Dependable and cooperative
- Task prioritization
- Customer satisfaction
- Team player
- Schedule management
Timeline
Sandwich Artist
SUBWAY®Restaurants
09.2024 - Current
Lead Barista
Bigby Coffee
04.2022 - 10.2023
Barista
Dunkin' Donuts
11.2021 - 03.2022
Restaurant Hostess
Tanner's Wine Bar
01.2021 - 09.2021