Asdrubal Rivera
Brooklyn,NY
Summary
my tenure at Grimaldi's Pizzeria showcased my ability to elevate customer satisfaction and streamline store operations. Skilled in staff training and development, and adept in loss prevention strategies, I consistently enhanced sales and team performance. My approach blends rigorous workplace safety standards with effective team motivation, setting new benchmarks in service excellence.
Overview
13
13
years of professional experience
Work History
Lead Key Holder
Grimaldi's Pizzeria
09.2021 - 08.2024
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
Food Preparation Worker
Sticky Fingers
07.2018 - 10.2021
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Warehouse Worker
Nesco Resource
05.2016 - 06.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Sandblaster
Pops Paintings
02.2012 - 03.2015
- Maintained abrasive blasting equipment and performed minor repairs.
- Assisted in training new employees on proper sandblasting procedures, ensuring adherence to safety regulations and company policies.
- Enhanced surface quality by skillfully operating sandblasting equipment on various materials.
- Ensured optimal equipment performance with regular maintenance, cleaning, and timely repairs.
Education
High School Diploma -
Grover Cleveland High School
Ridgewood, NY06.2009
Skills
- Team motivation
- Store operations
- Staff Training and Development
- Delegation and Supervision
- Cash Handling Accuracy
- Loss prevention strategies
- Customer Service
- Workplace Safety
- Training and mentoring
- Scheduling Coordination
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Lead Key Holder
Grimaldi's Pizzeria
09.2021 - 08.2024
Food Preparation Worker
Sticky Fingers
07.2018 - 10.2021
Warehouse Worker
Nesco Resource
05.2016 - 06.2018
Sandblaster
Pops Paintings
02.2012 - 03.2015
High School Diploma -
Grover Cleveland High School