Ashley Dalton
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Office Administrator
Tidewater Finance
Chesapeake
01.2023 - Current
- Managed office supplies and inventory for smooth daily operations.
- Coordinated schedules and appointments for team members and executives.
- Processed incoming mail and packages, ensuring timely distribution.
- Communicated with clients regarding inquiries and service updates.
- Supported accounting team with data entry and invoice processing tasks.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Directed incoming calls to appropriate personnel or department and took messages.
- Organized and maintained filing systems, including electronic databases and records.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
Administrative Assistant
Avisbudget
Virginia Beach
09.2022 - 01.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Trained new hires on office procedures and software usage effectively.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
Customer Service Representative
Sutherland Global
Chesapeake
12.2021 - 09.2022
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and maintained accurate records.
- Collaborated with teams to improve service delivery processes.
- Provided product information and guided customers in their selections.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Warehouse Assistant
Coca Cola Bottling Co Consolidated
Norfolk
12.2020 - 12.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Instant Return Agent
Hertz Car Rental
Norfolk
04.2017 - 03.2020
- Processed customer returns efficiently and accurately at rental locations.
- Inspected vehicles for damage and cleanliness upon return.
- Assisted customers with inquiries about rental agreements and policies.
- Utilized rental management systems to track vehicle availability and status.
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
- Performed daily opening and closing duties such as counting money, balancing registers, stocking shelves.
Education
Bachelor of Science - Business Administration And Management
ECPI University
Virginia Beach, VA 03.2019 - 01.2023
Skills
- Document processing
- Administrative support
- Mail handling
- Database entry
- Time management
References
References available upon request.
Timeline
Office Administrator
Tidewater Finance
01.2023 - Current
Administrative Assistant
Avisbudget
09.2022 - 01.2023
Customer Service Representative
Sutherland Global
12.2021 - 09.2022
Warehouse Assistant
Coca Cola Bottling Co Consolidated
12.2020 - 12.2021
Bachelor of Science - Business Administration And Management
ECPI University
03.2019 - 01.2023
Instant Return Agent
Hertz Car Rental
04.2017 - 03.2020