Asha Mahtani
Toms River
Summary
Resourceful Training Specialist known for productivity and efficient task completion. Specialized in curriculum development, instructional design, and e-learning technologies. Excel in communication, leadership, and adaptability, leveraging these soft skills to facilitate engaging training sessions and foster learning environments. Committed to continuous improvement and innovation in training methodologies.
Overview
25
25
years of professional experience
2
2
Certifications
Work History
Training Specialist
Crawford|edjuster
Peachtree Corners
05.2022 - Current
- Designed and implemented an Instructor-led course on KMC on Demand.
- Lead and executed training sessions for new and/or existing employees
- Conduct trainings with external carriers on software platform, exclaim
- Worked closely with new employees to support initial role acclimation
- Developed training materials for diverse employee skill sets.
- Facilitated workshops to enhance team performance and collaboration.
- Assessed training needs through surveys and interviews with staff.
- Coordinated scheduling of training sessions across multiple departments.
- Collaborated with management to align training programs with company goals.
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Assisted in creating an effective onboarding program for new employees.
- Provided ongoing coaching and mentoring services to help learners improve their skillsets.
- Facilitated classroom instruction for groups up to 30 students.
- Assisted in developing training plans for new hires and existing employees.
Team Lead, Third Party Claims/Special Projects
Crawford|edjuster
Peachtree Corners
04.2020 - 05.2022
- Mentored junior staff on best practices and operational procedures.
- Streamlined processes to enhance productivity and reduce redundancies.
- Monitored team performance to ensure adherence to quality standards.
- Implemented feedback systems for continuous improvement in operations.
CAT Assist
edjuster, USA
Nashville
02.2021 - 06.2021
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Content Claims Specialist
edjuster, USA
Nashville
03.2019 - 04.2020
- Conducted site visits with adjusters and policyholders, along with vendors to assess contents lost in preparation to conduct on-site inventories
- Worked closely with policyholders/public adjusters and insurance companies to complete inventories and maintain files. Completed assignments to closure with ongoing communication with insureds and adjusters on a weekly/biweekly basis
- Completed inventory and assessments of all damaged/destroyed contents in an efficient and effective manner, paying close attention to detail on-site and on reports required and sent to adjusters and insurance companies
- Worked closely with other departments to achieve timely turnaround/closures of all claims
- Maintained detailed claim notes and files related to specific issues based on file
- Assisted with the development of the Digital Contents program and training content for carriers
- Assisted with and present during training sessions for carriers on exclaim and the Digital Contents program
- Received requests from management and carriers to review and handle claims concerns, bringing file to completion
- Assisted with claim handling for multiple departments (First Party, Third Party, Digital Contents and InHouse)
- Assisted with CAT files (TX and LA) triaging, handling, QA reviews
Risk Management Analyst, Underwriter, Marketing Representative
CTC Transportation Insurance Services
Freehold
08.2017 - 10.2018
- Complete policy reviews on all accounts within renewal period or complete special requests from additional departments to assess the risk.
- Monitor accounts to determine compliancy i.e. reporting units, drivers and claims
- Communicate with agents regarding issues found on existing policies and during new policy procedures
- Analyze data, produce risk reports, and present proposals with staff members
- Responsible for reviewing incoming policy requests and discussing any issues with agents
- Advising agents of new markets and maintain current accounts- addressing issues as needed
Business Intelligence Analyst Consultant, Claims Representative
Plymouth Rock Assurance
Wall
03.2015 - 08.2017
- Investigate subjects of interest using industry tools such as ISO, Metro DMV, TLO
- Proficient in navigating OneView, Stream and ImageRight
- Work neatly and efficiently, meeting deadlines when required
- Assist other departments with projects when needed
- Proficient in Microsoft Office products
- Conduct investigations of suspected fraudulent claims and subjects, analyzing and interpreting information from various data sources to develop a Business Intelligence Report
- Analyze data obtained through social media research to complete investigative reports
Leasing Consultant
Lincoln Property Company
Jackson
11.2013 - 12.2014
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms
- Market vacant space to prospective tenants through leasing agents, advertising, or other methods
- Plan, schedule, and coordinate general maintenance, major repairs, and remodeling residential properties
Claims Service Adjuster, Trainer
Allstate Insurance Company
Wall Township
09.2004 - 11.2010
- Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies
- Pay and process claims within designated authority level
- Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments
- Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures
- Enter claim payments, reserves, and new claims on computer system, inputting concise yet sufficient file documentation
- Contact or interview claimants, doctors, medical specialists, or employers to get additional information
- Present cases and participate in their discussion at claim committee meetings
Liability Claims Representative
Proformance Insurance Company
Freehold
09.2003 - 04.2004
- Examine claims forms and other records to determine insurance coverage
- Investigate and assess damage to property and create or review property damage estimates
- Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review
- Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability
- Negotiate claim settlements and recommend litigation when settlement cannot be negotiated
Management Trainee, Assistant Manager, Store Manager
Enterprise Rent-a-Car
Edison, Fords, and Sayreville
07.2001 - 08.2003
- Oversee activities directly related to making products or providing services
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement to determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties
- Review operational records and reports to project sales and determine profitability
- Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs
Education
Bachelor of Arts - Sociology/Psychology
Rutgers University
New Brunswick, NJ01-1999
Skills
- Onboarding programs
- Course creation
- Training material design
- E-learning platforms
- Virtual training
- Training program design
- Reference material development
- Training best practices
- Employee coaching
- Training material updates
Certification
Adjuster License - Texas
Accomplishments
Fraud Recognition - Plymouth Rock Insurance
Timeline
Training Specialist
Crawford|edjuster
05.2022 - Current
CAT Assist
edjuster, USA
02.2021 - 06.2021
Team Lead, Third Party Claims/Special Projects
Crawford|edjuster
04.2020 - 05.2022
Content Claims Specialist
edjuster, USA
03.2019 - 04.2020
Risk Management Analyst, Underwriter, Marketing Representative
CTC Transportation Insurance Services
08.2017 - 10.2018
Business Intelligence Analyst Consultant, Claims Representative
Plymouth Rock Assurance
03.2015 - 08.2017
Leasing Consultant
Lincoln Property Company
11.2013 - 12.2014
Claims Service Adjuster, Trainer
Allstate Insurance Company
09.2004 - 11.2010
Liability Claims Representative
Proformance Insurance Company
09.2003 - 04.2004
Management Trainee, Assistant Manager, Store Manager
Enterprise Rent-a-Car
07.2001 - 08.2003
Bachelor of Arts - Sociology/Psychology
Rutgers University