Ashanti Parker
Brooklyn,NY
Summary
Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with many years of healthcare experience.
Compassionate Patient Care Coordinator with understanding of hospital operations and patient care. Strong background in coordinating between patients, healthcare professionals, and insurance companies to ensure seamless service. Skills include problem-solving abilities, communication skills, and empathy towards patients' needs. Impact made includes streamlining administrative processes, improving patient satisfaction rates, and enhancing team collaboration in previous roles.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Robert Wood Johnson Hospital
Rahway, New Jersey
09.2021 - 12.2024
- Stayed current on community-based resources and services useful to patients.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Educated patients and families on health maintenance and disease prevention.
Clerk
United States Post Office
Newark, New Jersey
01.2020 - 08.2021
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Maintained inventory levels of office supplies and equipment as needed.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Coordinated travel arrangements and accommodations for staff members.
- Trained staff members to perform work activities and use computer applications.
- Scanned documents into digital formats ensuring accuracy of content.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Provided excellent customer service to ensure satisfaction.
- Copied, sorted and filed records of office activities and business transactions.
- Verified accuracy of all paperwork prior to submission for processing.
Cashier Team Lead
Chuck E Cheese
Brooklyn, New York
07.2016 - 03.2020
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Performed daily opening and closing procedures for the register area.
- Ensured compliance with all safety regulations while performing tasks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Offered customers carry-out service at completion of transaction.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Scanned items and checked pricing on cash register for accuracy.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Maintained work area and kept cash drawer organized.
- Assisted customers with locating items within the store when requested.
Education
Some College (No Degree) - Criminal Justice
John Jay College of Criminal Justice
New York, NYSkills
- Billing statement processing
- Healthcare operations
- Medical record requests
- Organizational standards
- Patient education
- Patient satisfaction
- Strategic planning
- Nursing background
- Critical thinking skills
- Monitoring tools
- Filing and recordkeeping
- Creative problem solving
- Quality assurance
- Documentation
- Care planning
- HIPAA compliance
- Goal setting
- Medical terminology
Timeline
Patient Care Coordinator
Robert Wood Johnson Hospital
09.2021 - 12.2024
Clerk
United States Post Office
01.2020 - 08.2021
Cashier Team Lead
Chuck E Cheese
07.2016 - 03.2020
Some College (No Degree) - Criminal Justice
John Jay College of Criminal Justice