Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashkeia Keefer

Saint Thomas,PA

Summary

Dynamic leader with a proven track record at Sheetz, adept in operations management and relationship building. Excelled in enhancing customer satisfaction and loyalty, while efficiently managing inventory and financial operations. Skilled in recruitment and mentoring, significantly improving team performance and productivity. Demonstrates exceptional multitasking, organization, and communication abilities.

Overview

11
11
years of professional experience

Work History

Store Manager

Sheetz
Newville, PA
05.2016 - Current
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Recruited, trained and supervised new employees.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Monitored inventory levels and placed orders to restock shelves.
  • Created weekly work schedules for store personnel.
  • Established customer service standards and monitored staff compliance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Resolved customer complaints in a timely manner.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

General Warehouse/Warehouse Shipping Clerk

Food Lion Distribution
Greencastle, PA
06.2014 - 05.2016
  • Maintained records of received goods and rejected unsatisfactory items.
  • Followed safety protocols while operating machinery in the warehouse environment.
  • Prepared shipping documents including bills of lading, packing lists, and invoices.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Folded letters, circulars or other documents and inserted into envelopes for distribution.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Picked orders according to customer requirements and specifications.
  • Communicated shipping information to customers via phone or email as needed.
  • Maintained cleanliness of work area throughout shift.
  • Wrapped finished product loads securely for safe transportation.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

James Buchanan
Mercersburg, PA
06-2004

Skills

  • Store operations oversight
  • Hourly shift management
  • Personnel development
  • Verbal and written communication
  • Delegating work
  • Multitasking and organization
  • Inventory oversight
  • Relationship building and management
  • Promotions management
  • Employee retention strategies
  • Outstanding communication skills
  • Work Planning and Prioritization
  • Leadership development
  • Accurate cash handling
  • Recruitment and hiring
  • Operations management
  • Systems and software expertise
  • Financial operations management

Timeline

Store Manager

Sheetz
05.2016 - Current

General Warehouse/Warehouse Shipping Clerk

Food Lion Distribution
06.2014 - 05.2016

High School Diploma -

James Buchanan

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Ashkeia Keefer