Alexus Grear
Capitol Heights,MD
Summary
Dedicated and adaptable professional with a background in the hospitality industry as a server, transitioning seamlessly into customer service and office clerk roles. Proven ability to deliver exceptional service and foster positive client relationships, while managing administrative tasks efficiently. Strong communication and organizational skills, complemented by a commitment to teamwork and problem-solving. Experienced in fast-paced environments, with a keen focus on enhancing customer satisfaction and supporting operational goals. Seeking to leverage diverse skill set in a dynamic work environment.
Overview
8
8
years of professional experience
Work History
Server Manager
Cadillac Ranch
Oxon Hill, MD
10.2019 - Current
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
TGIF Fridays Restaurant
1101 Shoppers Way, Largo MD 20774
01.2017 - 06.2018
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Office Clerk
James L Taylor Trash Removal
8216 Grey Eagle DR Upper Marlboro MD
05.2016 - 12.2017
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Purchased and maintained office supplies.
Education
Business Degree - Business Administration And Management
Strayer University
Washington, DC08.2018
High School Diploma -
Ceaser Chavez
Washington DC04.2016
Skills
- Complaint Handling
- Customer Relationship Management
- Relationship Building
- Microsoft Office
- Filing systems
- Policy Enforcement
- Supply Management
- Cash Handling
Timeline
Server Manager
Cadillac Ranch
10.2019 - Current
Server
TGIF Fridays Restaurant
01.2017 - 06.2018
Office Clerk
James L Taylor Trash Removal
05.2016 - 12.2017
Business Degree - Business Administration And Management
Strayer University
High School Diploma -
Ceaser Chavez