Michelle Manis
Newport,MI
Summary
Multitasking Server Shift Leader versed in interacting with customers, taking orders and serving food and drinks. Oversees restaurant operations and maintains productivity, quality and customer service standards. Leads dining room personnel in providing timely and courteous service.
Overview
9
9
years of professional experience
Work History
Server Manager
R Diner
Monroe, Michigan
10.2017 - Current
- Trained new servers on menu items and customer service standards, enhancing overall customer experience.
- Ensured compliance with health and safety regulations in the dining area.
- Coordinated special events and large group reservations, ensuring seamless service and customer satisfaction.
- Oversaw inventory management, ordering supplies as needed for service efficiency.
- Resolved customer complaints promptly, enhancing customer retention and loyalty.
- Collaborated with kitchen staff to ensure timely food delivery during peak hours.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Provided information about menu selections and made recommendations.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Analyzed system logs and identified potential issues with server operations.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Trained and acclimated new servers to restaurant's culture and operations.
- Managed tables throughout dining room to execute service at highest level.
- Directed and assisted in general dining room cleaning and sanitation.
- Delegated work to staff, prioritizing tasks to optimize service efficiency.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared new employees for their roles by outlining essential tasks and procedures.
- Trained new IT staff on server management best practices and procedures.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Education
High School Diploma -
Roosevelt High School
Wyandotte, MI06-1988
Skills
- Customer service management
- Table management
- Daily transaction reconciliation
- Server training
- Training and development
- Crew coordination
- Special requests handling
- Complaint handling
- Compliance with regulations
- Conflict resolution
- Effective communication
- Strong leadership
- Staff motivation
- Team collaboration
- Table bussing
Timeline
Server Manager
R Diner
10.2017 - Current
High School Diploma -
Roosevelt High School