Microsoft Office
Ashlee Villarreal
Summary
Accomplished Assistant Store Manager with in-depth experience consistently rising through ranks. Well-versed in sales, accounting and inventory management. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with clients, employees and senior management.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
UNTUCKit
01.2023 - Current
- Handling store operations including inventory counts to maintain quarterly compliance levels and completing orders within our monthly budget
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and exceed metrics
- Recruiting, interviewing, hiring/onboarding, training associates to comply with company policies and procedures
Keyholder
UNTUCKit
08.2022 - 01.2023
- Leading visual merchandising by implementing brand standards
- Mentoring associates in order to achieve metrics
- Met sales targets consistently by positively engaging customers and delivering high levels of service
Provider Benefits Specialist
Ameritas Life Insurance Corp
10.2019 - 07.2022
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues/inquiries with members and doctors offices in order to submit claims
- Observed strict procedures to maintain data and plan participant confidentiality
Customer Service Representative
ManpowerGroup
11.2018 - 10.2019
- Assisting with account management, billing issues, content inquires and application/website navigation
- Providing in depth troubleshooting steps for numerous Operating Systems, network settings, and software functionality
- Exhibited high energy and professionalism when dealing with clients and staff
Customer Service Advisor
TaskUs
01.2018 - 11.2018
- Multitasking between phone and email support to provide resolutions for customer inquiries
- Exceeded company guidelines for service levels, handle time and productivity
- Troubleshooting orders and answering general inquiries about accounts
Stock/Sales Associate
Nordstrom Rack
08.2017 - 01.2018
- Receiving and sending out truck contents in a timely manner
- Completing shipment and visual projects throughout the store
- Engaged with customers to build rapport and loyalty
Visual Merchandiser
Gap
05.2016 - 08.2017
- Enhanced overall store appearance by applying careful consideration to product and displays
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential
- Exemplify an optimistic and energetic presence through team collaboration
Mobile Sales Consultant
Best Buy
06.2015 - 05.2016
- Maintained excellent knowledge of complex technology devices/products to assist customers in making selections to meet business and personal needs
- Provided information about network policies, contract parameters and payment plans
- Achieved top performance by strategically adapting to rapidly changing, competitive environment
Cashier
Academy Sports + Outdoors
02.2014 - 01.2015
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Stocked and replenished merchandise according to store layouts
- Shared best practices for sales and customer service with other team members to help improve the stores efficiency
Education
Associate of Arts - Digital Video & Cinema Production
Northwest Vista College
San Antonio, TX05.2018
Skills
- Management
- Customer Service
- Communication
- Multitasking
- Problem Solving
- Detail Oriented
Software
Adobe Creative Suite
Google Drive
MacOS
Microsoft Windows
Timeline
Assistant Store Manager
UNTUCKit
01.2023 - Current
Keyholder
UNTUCKit
08.2022 - 01.2023
Provider Benefits Specialist
Ameritas Life Insurance Corp
10.2019 - 07.2022
Customer Service Representative
ManpowerGroup
11.2018 - 10.2019
Customer Service Advisor
TaskUs
01.2018 - 11.2018
Stock/Sales Associate
Nordstrom Rack
08.2017 - 01.2018
Visual Merchandiser
Gap
05.2016 - 08.2017
Mobile Sales Consultant
Best Buy
06.2015 - 05.2016
Cashier
Academy Sports + Outdoors
02.2014 - 01.2015
Associate of Arts - Digital Video & Cinema Production
Northwest Vista College
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