Summary
Overview
Work History
Education
Skills
Timeline
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Ashleigh Dockstader

Gloversville,NY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Secretary Manager

Golden Garden Parties
02.2023 - Current
  • Supported executive team with timely and accurate document preparation, leading to increased productivity.
  • Implemented robust record-keeping practices that improved the overall organization of physical files and digital records alike.
  • Served as primary point of contact for clients, vendors, and visitors, fostering positive relationships and enhancing company reputation.
  • Created organized filing system to manage department documents.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Answered email inquiries, and phone call inquiries in a timely manner.

Full Service Shopper/Delivery Driver

Instacart
04.2020 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Improved customer satisfaction by providing efficient and accurate shopping services.
  • Contributed to company growth through consistent high-quality service that led to repeat business from satisfied customers.
  • Tracked substitutions and informed customers of changes.
  • Built relationships with customers and community to promote long term business growth.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Education

Bachelor of Arts - Human Development

SUNY Empire State College
Saratoga Springs, NY
05.2021

Skills

  • Document Preparation
  • Critical Thinking
  • Active Listening
  • Attention to Detail
  • Time Management
  • Customer Service
  • Problem-solving abilities
  • Computer Proficiency

Timeline

Secretary Manager

Golden Garden Parties
02.2023 - Current

Full Service Shopper/Delivery Driver

Instacart
04.2020 - Current

Bachelor of Arts - Human Development

SUNY Empire State College

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Ashleigh Dockstader