Ashley Akins
Farmington,New Mexico
Summary
Experienced and proactive manager with a strong background in team leadership in the bar industry. Skilled in sales, management, and customer service, with a proven ability to thrive in fast-paced environments. Adept at both front-of-house and back-of-house operations in the food service industry. Known for exceptional staff management skills and a demonstrated ability to lead teams effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Manager
San Juan Country Club
2024.01 - Current
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
- Supervised set up of banquet drink stations and coordinated service to multiple dining areas.
Janitorial Cleaner
IMI - Industrial Mechanical, Inc.
2018.04 - Current
- Stocked, sanitized, cleaned and inspected offices, restrooms, and break rooms
- Disposed of waste and gathered individual trash bags to place in receptacles
- Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
Server/Bartender
San Juan Country Club
2022.09 - 2023.12
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Host/Server Assistant
Texas Roadhouse
2021.11 - 2022.08
- Greet guests and seat them at tables or in waiting area
- Assign patrons to tables suitable for their needs and according to rotation so servers receive an appropriate number of seats
- Inspect dining and serving areas to ensure proper setup and cleanliness.
Barista/Bookseller
Barnes & Noble
2021.04 - 2022.04
- Meet book floor sales goals by staying informed on promotions and memberships
- Taking and placing food and beverage orders then ensuring they are up to standard
- Provided excellent customer service in a quick paced environment.
Bartender/Server
Kumori Sushi & Teppanyaki
2021.06 - 2021.08
- Used POS system to input food and beverage orders for customers and ensured they had a positive experience coming in
- Made beverage recommendations based on preference, pairings, and special promotions
- Enforced minimum age requirements and safe alcohol consumption
- Monitored inventory and promptly reported items that needed re-ordered.
Internet Sales Specialist
Bert Ogden Auto Group
2020.06 - 2021.02
- Managed internet, e-mail, call, and text message leads to resolve any issues and identify sales leads
- Scheduled solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals and service and parts purchasers
- Met or exceeded goals and objectives for online selling department.
Barista (Starbucks)
HMS HOST AIRPORT
2019.11 - 2020.03
- Memorized official and off-menu coffee and tea preparations
- Maintained calm demeanor during high-volume periods and special events
- Described menu items to customers and suggested products based on stated preferences.
Cashier/Food Prep
Fatboy's Deli & Concession
2017.04 - 2019.08
- Operated cash register to process cash, check and credit card transactions
- Monitored inventory and promptly reported food items requiring reorder
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Golf Cart Attendant
San Juan Country Club
2018.08 - 2019.07
- Maintained driving range by collecting and washing range balls and keeping area clean and organized
- Managed golf cart fleet, including cleaning, detailing and preparing for rental
- Staged and put away golf carts based on forecasted business and instructions from management team.
Education
Piedra Vista High School
Farmington, New Mexico05.2019
Skills
- Team Leadership
- Responsible Alcohol Service
- Inventory Management
- Customer Relationship Building
- Supply Ordering
- Event Coordination
- Employee Supervision
- Team player mentality
- Adaptable problem-solving
- Reliable work ethic
Certification
- New Mexico ServSafe Food Handler's License - September 2022
- New Mexico Alcohol Service Certificate - September 2022
- CPR Certified - October 2023
References
Chef Heath Van Riper - (505) 330-2403
Marcus Ramirez - (956) 281-8556
Jonathan Morgan - (541) 515-0296
Timeline
Bar Manager
San Juan Country Club
2024.01 - Current
Server/Bartender
San Juan Country Club
2022.09 - 2023.12
Host/Server Assistant
Texas Roadhouse
2021.11 - 2022.08
Bartender/Server
Kumori Sushi & Teppanyaki
2021.06 - 2021.08
Barista/Bookseller
Barnes & Noble
2021.04 - 2022.04
Internet Sales Specialist
Bert Ogden Auto Group
2020.06 - 2021.02
Barista (Starbucks)
HMS HOST AIRPORT
2019.11 - 2020.03
Golf Cart Attendant
San Juan Country Club
2018.08 - 2019.07
Janitorial Cleaner
IMI - Industrial Mechanical, Inc.
2018.04 - Current
Cashier/Food Prep
Fatboy's Deli & Concession
2017.04 - 2019.08
Piedra Vista High School
- New Mexico ServSafe Food Handler's License - September 2022
- New Mexico Alcohol Service Certificate - September 2022
- CPR Certified - October 2023
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