Ashley Almanza
Posen,IL
Summary
Hard-working and enthusiastic with a warm and friendly demeanor. Organized and adaptable professional with experience in customer service, cash handling, inventory control, and team supervision. Skilled at maintaining productivity, supporting staff, and keeping work areas running smoothly. Known for clear communication, reliable task delegation, and a calm approach to problem-solving.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Crew Member
Dunkin' Donuts
Blue Island, Illinois
05.2023 - 09.2023
- Assembled sandwiches, wraps, and breakfast items to ensure quality and consistency following Dunkin' Donuts standards.
- Restocked essential items promptly during peak service times to support seamless operations.
- Cleaned counters, equipment, and dining areas to maintain food safety.
- Delivered exceptional customer service to enhance guest satisfaction and create a welcoming environment.
Shift Leader
Molly's Cupcakes
Orland Park, Illinois
02.2024 - 04.2025
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Coordinated restocking, merchandising, and sales floor organization
- Monitored cash handling and balanced register responsibilities
Clerk
37th St Bakery
Chicago, Illinois
04.2025 - 06.2025
- Answered phones courteously, delivering exceptional customer service to enhance client satisfaction.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents to ensure easy access and compliance.
- Monitored inventory levels and communicated low stock to bakery management to ensure timely restocking.
Shift Leader
Platos Closet
Orland Park, Illinois
06.2025 - Current
- Resolved customer concerns through effective communication, enhancing customer satisfaction.
- Supervised and led employees to ensure high productivity and excellent customer service.
- Maintained organized work environment by delegating tasks, supporting team efficiency.
Education
High School Diploma -
Bremen High School
Midlothian, IL05-2023
Some College (No Degree) - Nursing
Moraine Valley Community College
Palos Hills, IL09-2026
Skills
- Customer service
- Inventory management
- Team leadership
- Team building
- Organization
- File management
- Attention to detail
- Adaptability and learning
- Report preparation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Leader
Platos Closet
06.2025 - Current
Clerk
37th St Bakery
04.2025 - 06.2025
Shift Leader
Molly's Cupcakes
02.2024 - 04.2025
Crew Member
Dunkin' Donuts
05.2023 - 09.2023
High School Diploma -
Bremen High School
Some College (No Degree) - Nursing
Moraine Valley Community College