Ashley Amarales
Austin,TX
Summary
Motivated customer service representative with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
Work History
Server
Chilis's Bar And Grill
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
Bilingual Customer Service Representative
SWCA
09.2022 - 03.2023
- Answered constant flow of customer calls with minimal wait times.
- Maintained and managed customer files and databases
- Identifying and assessing customers needs to achieve satisfaction.
- Collecting payments and processing invoices when required.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Scheduling Coordinator
Mia Aesthetics
01.2022 - 06.2022
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Handled on average 60-70 inbound calls, and about 20-30 outbound calls.
Education
GED -
Felix Varela Senior High School
Miami06.2016
Skills
- Understanding Customer Needs
- Online Chat
- Spanish Interpreting
- Calendar Software
- Technical Direction
Languages
Spanish
Native or Bilingual
Timeline
Server
Chilis's Bar And Grill
03.2023 - Current
Bilingual Customer Service Representative
SWCA
09.2022 - 03.2023
Scheduling Coordinator
Mia Aesthetics
01.2022 - 06.2022
GED -
Felix Varela Senior High School