Ashley Brown
CFOL International Dept. of Veteran Affairs
Denver
13
years of professional experience
Work History
Medical Scheduler
4 Months- Managed complex scheduling scenarios, balancing multiple calendars to enhance operational efficiency.
- Developed and implemented scheduling protocols that improved appointment accuracy and reduced cancellations.
- Coordinated with healthcare providers to ensure timely communication regarding patient needs and appointment changes.
- Scheduled patient appointments using electronic health record systems to optimize clinic workflow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Advanced Medical Support Assistant /Project Captain
1 Year 5 Months- Assisted veterans with intake processes, ensuring accurate documentation and compliance with regulations.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Coordinated patient appointments and managed scheduling to optimize clinic workflow
- Managed high call volume, resolving patient inquiries and concerns with professionalism and empathy.
- Developed training programs for new agents, improving onboarding experience and agent readiness.
- Developed training programs for new agents, enhancing onboarding experience and performance.
- Coordinated patient appointments and scheduled visits to enhance clinic workflow and patient satisfaction.
- Handled 50 inbound calls daily, providing necessary information to patients.
Customer Service Specialist
2 Years 1 Month- Ensured company satisfaction by actively addressing customer concerns and feedback. while focusing on fulfilling and exceeding all business requirements and expectations.
- Managed customer account information, ensuring accuracy and timely updates.
- Managed order processing and tracking, streamlining workflow for improved efficiency.
- Coordinated appointments for machine demonstrations and accurately submitted orders.
- High call volume demand in an environment that handles customer requests: 50 inbound calls.
- Managed order processing and tracking, streamlining workflow for enhanced efficiency.
Team Supervisor
9 Years 6 Months- Maintain positive relationships while managing a team of 30 employees.
- Focused on following the company quota requirements by performing weekly quality checks.
- Provided assistance to customers via telephone to address their inquiries. by telephone to provide information about refills and appointments for doctors, while multitasking to submit prior authorization for procedures.
- Managed a high volume of inbound calls to ensure timely patient assistance. demands an environment that provides knowledge and directs patients to the specialist that has been requested.
- Supervised daily operations to ensure efficiency and adherence to safety protocols.
- Mentored team members, fostering skill development and promoting a collaborative work environment.
Education
High School Diploma
Timeline
Medical Scheduler
National Jewish Health
04.2026 - CurrentRead More
Advanced Medical Support Assistant /Project Captain
CFOL International Dept. of Veteran Affairs
03.2025 - CurrentRead More
Customer Service Specialist
Karcher North America
02.2023 - 03.2025Read More
Team Supervisor
Blink Health
07.2013 - 01.2023Read More
Love Christian Fellowship
High School Diploma
Read More