Ashley Carswell
Customer Service Representative
Conway,SC
Summary
I have a positive outlook on every situation placed in front of me. I am a find a solution kind of person. Any person in my life can tell you I never have anything negative to say. I am a problem solver. If there is something I do not know I do not hesitate to call for help.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sunset Finance
Conway , SC
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Run loans, Sell add- on insurances
- Credit card payments
- Use of multiple computer systems
Assistant Manager
Credit Central
Conway , SC
12.2016 - 10.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Collection calls
- Past Due payments and renewals
Cashier
Mcdonalds
Myrtle Beach , SC
01.2015 - 12.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
No Degree -
Skills
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Upbeat and Positive Personality
Timeline
Customer Service Representative
Sunset Finance
10.2021 - Current
Assistant Manager
Credit Central
12.2016 - 10.2021
Cashier
Mcdonalds
01.2015 - 12.2016
No Degree -
Similar Profiles
Keisha SmithKeisha Smith
Branch Manager at Sunset FinanceBranch Manager at Sunset Finance
Krista BrooksKrista Brooks
District Supervisor at Sunset FinanceDistrict Supervisor at Sunset Finance
Brianna RiceBrianna Rice
Customer Service Representative at Sunset FinanceCustomer Service Representative at Sunset Finance
Amanda RyderAmanda Ryder
Branch Manager at Sunset FinanceBranch Manager at Sunset Finance
Jaden StubbsJaden Stubbs
Busboy at Sea Captain's HouseBusboy at Sea Captain's House