Ashley Crosser
Lansing,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Assistant Property Manager
Beztak
08.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Safety Project Coordinator
Barton Malow
07.2022 - 05.2023
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Created job files for each project and maintained current data in each file.
Operations Coordinator
MRD Apartments
01.2022 - 07.2022
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Scheduled meetings for senior management team and booked conference rooms.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Interacted well with customers to build connections and nurture relationships.
Nursing Assistant
McLaren Greater Lansing
03.2021 - 11.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Education
Bachelor of Science - Community Development
Central Michigan University
Mount Pleasant, MI05.2024
Associate of Applied Science - General Studies
Lansing Community College
Lansing, MI05.2016
GED -
Fairview Area Schools
Fairview, MI05.2012
Skills
- Relationship Building and Rapport
- Tenant Issue Resolution
- Property Tours and Inspections
- Telephone and Email Etiquette
- Activity Planning
- Administrative Support
- Customer Relations
- Database Administration
- Leasing and Sales
- Digital Marketing
- Property Management
- Time Management
Timeline
Assistant Property Manager
Beztak
08.2023 - Current
Safety Project Coordinator
Barton Malow
07.2022 - 05.2023
Operations Coordinator
MRD Apartments
01.2022 - 07.2022
Nursing Assistant
McLaren Greater Lansing
03.2021 - 11.2021
Bachelor of Science - Community Development
Central Michigan University
Associate of Applied Science - General Studies
Lansing Community College
GED -
Fairview Area Schools