Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Cullop

Chesterfield,VA

Summary

Dynamic Leasing Specialist with a proven track record at Steelhead Management, excelling in tenant issue resolution and enhancing lease renewals through proactive relationship-building. Skilled in analyzing leasing reports and committed to fostering community engagement, I deliver exceptional customer service while ensuring compliance with fair housing policies. Goal-oriented and adept at streamlining processes for efficiency.

Overview

6
6
years of professional experience

Work History

Leasing Specialist

Steelhead Management
02.2023 - Current
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
  • Maintained accurate records of all leasing activity, providing valuable data for management decision-making.
  • Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
  • Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
  • Set appointment times for individuals to tour facilities and see available units.
  • Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
  • Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
  • Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
  • Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
  • Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
  • Collected, completed, and processed lease applications.
  • Attended staff meetings and took extensive notes to share with property manager.

Restaurant Hostess

TGI Fridays
01.2020 - 02.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.

Education

Cosby High School
Chesterfield, VA

Skills

  • Leasing reports
  • Tenant issue resolution
  • Fair housing policies
  • Goal oriented

Timeline

Leasing Specialist

Steelhead Management
02.2023 - Current

Restaurant Hostess

TGI Fridays
01.2020 - 02.2023

Cosby High School

Similar Profiles

CREATE PROFILE
Ashley Cullop