Ashley DeGoey
Knoxville,IA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Pella Window & Door
Pella, IA
09.2025 - Current
- Assisted customers with product inquiries
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints efficiently to enhance satisfaction.
- Maintained accurate records of customer interactions in systems.
Lead Teacher
Stepping Stones Early Learning Center
Knoxville, Iowa
12.2009 - 09.2025
- Created and implemented activities from 6 weeks-4 year olds.
- Built and strengthened positive relationships with students, parents, and teaching staff to improve student learning and classroom success.
- Used proactive behavior modification and positive reinforcement strategies to keep students on task.
- Students and parents were given clear objectives for all lessons and projects.
- Updated files for individual children and teachers for record-keeping purposes.
- Devised and implemented a variety of daily activities to aid each student's overall development and growth.
- Gave assessments to each child and kept track of the results.
- Developed and deepened relationships with students, family members, and faculty to promote optimal student learning environments.
- Assessed the facility's environment, addressed concerns, and made improvements to ensure the safety of children.
- Maintained a calm and patient demeanor during all student interactions to support individual growth and development.
- Kept in close contact with parents about their children's development and progress, recommending at-home reinforcement to help struggling students.
- Developed and implemented age-appropriate curriculum fostering cognitive and social development.
- Mentored and trained new teachers on educational best practices and classroom management techniques.
Preschool Associate
Knoxville Community School District
Knoxville, IA
08.2022 - 08.2025
- Assist the teacher in developing lesson plans to meet each child's educational objectives
- Keep parents informed about their children's progress and classroom behavior
- Interacted with children one-on-one and in small groups to enhance and support learning activities
- In charge of small groups at school and off-site locations, ensure that they were safe and secure
- Gathered educational materials and set up equipment in preparation for lessons
- Assisted with the administration of tests, the development of curriculum, and the grading of assignments
- Kept classrooms clean, neat, and properly sanitized for the sake of student health and classroom efficiency
- Organized classroom materials to assist teachers in planning daily activities and daily activities and instruction
- Aided children's self-esteem and confidence by providing a safe and loving environment
- Fostered positive learning environments through engaging activities and supportive interactions.
- Collaborated with teachers to implement curriculum aligned with developmental standards.
Customer Service Representative
Pella Corporation
Pella, IA
02.2019 - 04.2021
- Help customers with their general problems.
- Provide support and assistance to customers who have problems with the service.
- Take phone calls from customers and respond to them
- Answered questions about the store policies and concerns and support positive customer experiences
- Customers gave me positive feedback
- Update account information to keep customers records up to date
- Clarifying the customer's complaint in order to resolve product or service issue.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Education
Associate of Applied Science - Early Childhood Education
Marshalltown Community College
Marshalltown, IA05.2016
Associate of Arts - undefined
Iowa Central Community College
Fort Dodge, IA05.2009
Skills
- Training & Development
- Lesson Planning
- Child Development
- Safety Awareness
- Student Progress Reporting
- Childcare Needs
- Classroom Management
- Reporting and Documentation
- Customer service
- Communication skills
Timeline
Customer Service Representative
Pella Window & Door
09.2025 - Current
Preschool Associate
Knoxville Community School District
08.2022 - 08.2025
Customer Service Representative
Pella Corporation
02.2019 - 04.2021
Lead Teacher
Stepping Stones Early Learning Center
12.2009 - 09.2025
Associate of Arts - undefined
Iowa Central Community College
Associate of Applied Science - Early Childhood Education
Marshalltown Community College