Ashley DeMarmels
Liberty ,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Dispatcher
Prestige Towing & Recovery
Harris, NY
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Minimized potential conflicts between responding units by actively monitoring resources allocation.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 50 fleet vehicles.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Silo Manager
Prestige Towing & Recovery
Harris, NY
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks or leave balances.
- Improved accuracy in timekeeping records by training supervisors on proper time clock usage and reporting procedures.
- Maintained payroll information by calculating, collecting, and entering data.
- Tracked employee vacation, sick and personal time.
- Completed payroll accurately and timely to meet employee expectations.
- Processed timecards and payroll data for team of employees.
- Generated reports to track employee time and attendance.
Accounts Receivable Clerk
Prestige Towing & Recovery
Harris, NY
07.2017 - Current
- Send copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Generate monthly statements for accounts receivable operations
- Entered accounts receivable documents into accounting software
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Implemented automated reminder emails to clients regarding upcoming due dates for payments, resulting in timelier remittance processing.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Entered figures using 10-key calculator to compute data quickly.
- Work daily with insurance companies to submit documents for payment
Accounts Payable Clerk
Prestige Towing & Recovery
Harris, NY
07.2017 - Current
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
Education
High School Diploma -
Liberty Central School
Liberty, NY06.2014
CNA Certificate - Nursing
Sullivan County BOCES
Liberty, NY06.2014
Skills
- Data Entry
- Customer Relations
- Route Navigation
- Prioritizing calls
- Incident Reporting
- Verifying coverage
- Maintaining call metrics
- Routing orders
- Dispatching procedures
- Paperwork Processing
- Customer Service
- Communication Management
Timeline
Accounts Receivable Clerk
Prestige Towing & Recovery
07.2017 - Current
Accounts Payable Clerk
Prestige Towing & Recovery
07.2017 - Current
CNA Certificate - Nursing
Sullivan County BOCES
High School Diploma -
Liberty Central School
Silo Manager
Prestige Towing & Recovery
Dispatcher
Prestige Towing & Recovery