Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ashley Evans

South Range,WI

Summary

Motivated server with engaging personality and a professional approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Leader with dedication to partnering with coworkers to promote engaged and empowering work culture. Building and maintaining relationships with a diverse range of co-workers and customers.

Overview

16
16
years of professional experience

Work History

Server

Keyport
05.2016 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Bar Manager

Kounty Quarthouse
09.2013 - 05.2016
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Created effective employee schedules.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Recruited, hired and trained staff on bar practices and customer service standards.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Worked with cash registers, daily money.

Assistant Manager, Gas Station

Lakehead Oil Company
07.2007 - 08.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Superior High School
Superior, WI
06.2006

Skills

  • Guest Relations Management
  • Process Payments
  • Train Employees
  • Suggestive Selling
  • Server Training
  • High-Energy and Stamina
  • Active Listening
  • Transactions and Cash Handling
  • Adaptable and Flexible
  • Computer skills
  • Hard working
  • Friendly

Accomplishments

  • Got promoted from being an employee to being an assistant manager.
  • Supervised team of staff members.
  • Completed alcohol inpatient treatment in August 2023.
  • Won awards while in treatment that included resident of the week and a staff shout out.

Timeline

Server

Keyport
05.2016 - Current

Bar Manager

Kounty Quarthouse
09.2013 - 05.2016

Assistant Manager, Gas Station

Lakehead Oil Company
07.2007 - 08.2014

High School Diploma -

Superior High School

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Ashley Evans