Ashley Filcek
Oakland,Tennessee
Summary
Dedicated sales associate known for reliability and excellent communication skills. Proven ability to resolve customer inquiries effectively, enhance product visibility through strategic merchandising, and contribute to a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
Ace Hardware
05.2023 - Current
- Assisted customers in identifying products and recommending solutions based on their needs.
- Processed transactions accurately, ensuring a smooth checkout experience for customers.
- Maintained merchandise displays to enhance product visibility and improve customer engagement.
- Collaborated with team members to achieve daily sales targets and maintain store operations.
- Assisted in training new staff on operational procedures and customer service standards.
- Oversaw cash handling procedures, maintaining accuracy during transactions and reconciliations.
- Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Coordinated visual merchandising efforts, aligning displays with promotional strategies to boost sales.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Lead Sales Associate
Dollar General
05.2020 - 05.2023
- Led team in achieving sales targets through effective merchandising and customer engagement strategies.
- Developed promotional displays to enhance product visibility and drive customer interest in seasonal items.
- Managed inventory levels, ensuring product availability while minimizing shrinkage and waste.
- Trained and mentored new associates on company policies and best practices for optimal performance.
- Streamlined checkout processes, enhancing customer experience and reducing wait times during peak hours.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Delivered excellent customer service for repeat business and referrals.
Education
High School Diploma -
Fayette Academy
Somerville, TN05-2018
Skills
- Sales expertise
- Retail store operations
- Cash register operation
- Critical thinking
- Customer service
- Client service
- Conflict resolution
- Customer engagement
- Cash management
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Engaging demeanor
- Excellent people skills
- Sales training
- Store opening and closing
- Merchandise display
Timeline
Sales Associate
Ace Hardware
05.2023 - Current
Lead Sales Associate
Dollar General
05.2020 - 05.2023
High School Diploma -
Fayette Academy