Ashley Girlando
Castle Rock,CO
Summary
Multitalented professional with several years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.
Overview
13
13
years of professional experience
Work History
Executive Assistant
FirstBank
Cherry Creek, CO
04.2019 - Current
- Identify issues and recommend operational process improvements
- Lead in projects assigned
- President calendar management
- President email and communication monitoring
- Review and edit high level communications
- Work complex reports
- Take minutes for meetings that are sensitive in nature
- Coordinate self testing audits
Fraud Assistant Supervisor
FirstBank
Cherry Creek, CO
10.2018 - 04.2019
- Work with Fraud Prevention Supervisor and Specialists to foster staff training.
- Assist the supervisor in assigning tasks and projects to staff, monitor progress of projects and task assignments to ensure work is being completed by agreed upon time-frames and that work is evenly distributed.
- Manage team with the support of the Fraud Prevention Supervisor; work closely with management on staffing changes as needed.
- Manage and approve staff schedules, including the approval of requested Paid Time Off.
- Work independently with officers, branch personnel, internal staff, and external customers.
- Learn skills required to interrogate suspected fraudsters.
- Work closely with law enforcement to fulfill requests or to seek justice for fraud perpetrated against the bank.
Senior Fraud Prevention Representative
FirstBank
Cherry Creek, CO
10.2017 - 10.2018
- Reviewed data to determine if transactions were fraudulent
- Communicated with customers who fell victims to scams
- Provided training to other departments and new employees
- Reviewed transactions in every form that money either left the bank or came into the bank
Fraud Prevention Representative
FirstBank
Cherry Creek, CO
09.2016 - 10.2017
- Called customers when cards were compromised with fraud
- Reviewed transactions to determine if they were the customers
- Reviewed reports to determine if wires or transfers were fraud
- Worked within a time frame and completed tasks with hourly due dates
Teller Representative
FirstBank
Cherry Creek, CO
08.2014 - 09.2016
- Greet customers and make withdrawals, deposits, transfers, issue money orders and cashier's checks, redeem savings bonds, and many other tasks
- Complete tasks under pressure with accuracy, speed, and attention to detail in order to maintain a positive customer service
Administrative Assistant and General Sales
Rocky Mountain Flag Company
Aurora, CO
12.2013 - 08.2014
- Process all accounts receivables, accounts payable, deposits and inventory tracking utilizing Intuit QuickBooks software on a daily basis
- Address sales inquiries for potential sales (walk-ins, phone and online inquiries)
- Prepare and package merchandise for shipment via USPS, UPS or FedEx
General Manager
SONIC Drive-In
Fort Worth, TX
08.2013 - 12.2013
- Handled all cash flow between an individual store and the bank (recounting all money bags every shift, picking up deposit bags from the bank, double checking all deposit slips with records on the computer)
- Entered paid outs and other incomes into computer programs, calculated weekly sales projections, created new weekly schedules, monthly inventory of store, truck and bread orders
- Monitored and maintained inventory levels to ensure product availability and portion control
1st Assistant Manager
SONIC Drive-In
Fort Worth, TX
04.2012 - 08.2013
- Provided assistance to the General Manager in performing the duties listed above
Education
Bachelor of Science - Business Management
Colorado State University
Global Campus05-2021
Skills
- Microsoft Word
- Excel
- Outlook
- QuickBooks
- Salesforce
- E2 Management Software
- TimeClock Management Software
- Computer and Internet Proficient
- Meeting planning
- Office Management
Additionalperson
Ashley D. Girlando, (303) 868-0815, agirlando3@gmail.com, 1990 Oakcrest Circle, Castle Rock, CO, 80104
Timeline
Executive Assistant
FirstBank
04.2019 - Current
Fraud Assistant Supervisor
FirstBank
10.2018 - 04.2019
Senior Fraud Prevention Representative
FirstBank
10.2017 - 10.2018
Fraud Prevention Representative
FirstBank
09.2016 - 10.2017
Teller Representative
FirstBank
08.2014 - 09.2016
Administrative Assistant and General Sales
Rocky Mountain Flag Company
12.2013 - 08.2014
General Manager
SONIC Drive-In
08.2013 - 12.2013
1st Assistant Manager
SONIC Drive-In
04.2012 - 08.2013
Bachelor of Science - Business Management
Colorado State University
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