Ashley Gonzalez
Mesa,AZ
Summary
Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Reliable, and eager to grow and learn.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Ancient Stone
Phoenix, AZ
10.2022 - Current
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls, emails, and other forms of communication while providing information, taking messages, and directing correspondence to the correct departments/individuals.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Utilized Microsoft Office Suites to complete and track information in various departments.
- Assisted with overseeing the production yard, manufacturing jobs, production staff, as well as made sure customer materials pick ups and supply deliveries went smoothly.
- Wrote proposals for potential new jobs, and created the necessary production documents once proposals were executed.
- Created and scheduled social media posts showcasing our products.
- Processed payments, handled deposits, and kept detailed project logs.
- Light cleaning duties.
Head of Customer Service
Soflete, LLC.
Hillsborough
02.2016 - 02.2024
- General office duties, including but not limited to, handling customer emails (orders, accounts, payments, feedback, general inquiries, etc.), keeping track of our sponsored athletes' needs, coordinating with our fulfillment warehouses in regards to inventory and customer orders, keeping in contact with my supervisors and team on a regular basis, issuing PayPal invoices, and contributing to the up keep and development of our online app, etc.
- Maintained long term relationships with customers, and sponsored athletes.
- Provided a personalized interaction environment with customer base.
- Oversaw the receiving, counting, and quality control of inventory, order shipment, and warehouse operations.
- Accompanied management on business related trips.
- Worked alongside other departments to ensure the best possible work environment and customer experience.
- Coordinated with teammates on various projects, such as data entry, sponsored athlete relationships, vendor relationships, etc
- Kept detailed notes for each customer interaction, and performed data entry as required.
Customer Service Representative
Body Zone Apparel
Phoenix, AZ
12.2007 - 06.2008
- General office duties, including, but not limited to, filing, faxing, copying, mailing invoices and statements, etc
- Answered and made phone calls to Sales Reps and customers regarding various issues
- Handled customer questions, complaints, and comments in a timely manner with a professional and courteous attitude
- Was cross trained in the shipping department
- Accompanied management in out of town Trade Shows
- Worked alongside other departments to effectively handle various types of customer service related care including hard to handle customers, returns, credits, payments, mis-shipped packages, UPS tracking, and more
- Maintained customer and Sales Rep relationships within the company
- Adequately directed phone calls and took detailed messages when appropriate.
Education
DeVry University
10-2022
Penrose Academy
Scottsdale, AZSkills
- Office Administration
- Multitasking
- Strong interpersonal skills
- Account Management
- Inventory Systems
- Spreadsheet Management
- Data Entry
- Invoice Processing
- Problem Solving
- Interpersonal Communication
- Analytical Thinking
- Attention to Detail
- Dependable and Responsible
- Exceptional Verbal and Written Skills
References
References available upon request.
Timeline
Administrative Assistant
Ancient Stone
10.2022 - Current
Head of Customer Service
Soflete, LLC.
02.2016 - 02.2024
Customer Service Representative
Body Zone Apparel
12.2007 - 06.2008
DeVry University
Penrose Academy
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