Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Griffith

Athens,GA

Summary

Whom It May Concern:

I am actively seeking a position with your company. Throughout my prior job experiences, I consistently established integrity, quality and professionalism to provide customers and employees with a broad array of services.

Through a balanced combination of dedication, interpersonal skills and leadership initiative, I offer a demonstrated ability to exceed customers’ and employers expectations.

My resume provides more details including my customer service skills and delegation skills, but here are some qualities that I hope to bring to your team:

􏰀 Self-motivated and proactive professional with excellent communication, teamwork administrative, problem solving, organizational and interpersonal skills

􏰀 Avid and quick learner with keen attention to detail and unswerving to highest standards of professional and personal service

With my ability to learn quickly and my passion to be the best employee I can be, I feel confident that I can strive to exceed your expectations as an exemplary employee.

I am hopeful to meet in person with you. I have extensive experience in customer service, quality, software and sales. I am able to communicate and connect with anyone I meet, no matter how young or how old. I understand the job may be fast paced. I will rise to the occasion to improve my multi-tasking abilities to improve efficiency and flow. My ultimate goal is to be a loyal employee to you and assist you with providing great customer service.

Sincerely,

Ashley S. Griffith

Overview

7
7
years of professional experience

Work History

Dispatcher

Waste Pro
Athens, GA
08.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Recruiter

Swift Transportation
Atlanta, GA
11.2021 - 08.2023
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.

Front Desk Receptionist

Boehringer Ingelheim
Athens, Ga
01.2020 - 11.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Cashier Specialist

Sam's Club
Athens, GA
06.2018 - 12.2020
  • Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
  • Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Call Center Representative

Dial America
Athens, GA
05.2017 - 06.2018
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Education

Associate Of Business Administration - Business Administration

Athens Technical College
Athens, GA

Cedar Shoals High School
Athens, GA
05.2017

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Customer Relations
  • Microsoft
  • Communication
  • Customer Support
  • Verbal and written communication
  • Resolving issues
  • Complaint resolution
  • Appointment Scheduling
  • Quality Control
  • Database Research

Timeline

Dispatcher

Waste Pro
08.2023 - Current

Recruiter

Swift Transportation
11.2021 - 08.2023

Front Desk Receptionist

Boehringer Ingelheim
01.2020 - 11.2021

Cashier Specialist

Sam's Club
06.2018 - 12.2020

Call Center Representative

Dial America
05.2017 - 06.2018

Associate Of Business Administration - Business Administration

Athens Technical College

Cedar Shoals High School
Ashley Griffith