Ashley Grullon
Hackensack
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Energetic cashier with several years of experience assisting customers with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boosts sales by explaining current promotions, relating to customers and building rapport.
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
1
1
year of professional experience
2017
2017
years of post-secondary education
Work History
Cashier Team Lead
Machios food inc
Hackensack
02.2022 - 02.2023
- Supervised cashier team to ensure efficient customer service and accurate transactions.
- Trained new cashiers on operating registers and handling cash transactions.
- Assisted customers with inquiries and resolved issues promptly and courteously.
- Managed cash drawer, ensuring proper change and balancing at end of shifts.
- Maintained cleanliness and organization of checkout area for optimal workflow.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Coordinated with other departments when additional support was needed during peak hours.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Hackensack High School
Hackensack, NJSkills
- Cash handling
- Customer service
- Team leadership
- Employee training
- Microsoft Excel
- Bilingual (Spanish/English)
- Microsoft Word
References
References available upon request.
Timeline
Cashier Team Lead
Machios food inc
02.2022 - 02.2023
Hackensack High School