Ashley Hanson
Cusseta,AL
Summary
I am a highly skilled, knowledgeable and dedicated customer service professional with 10+ years experience. I have top notch skills in oral and written communication, active listening and analytical problem-solving skills. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented
Overview
6
6
years of professional experience
Work History
Cashier
McDonald's
Valley, AL
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Local Number Portability Specialist
Afni
Opelika, AL
10.2020 - 12.2021
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Cashier
Zaxbys
Valley, AL
05.2018 - 06.2020
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Greeted customers entering store and responded promptly to customer needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
High School Diploma -
Whitewater High School
Fayetteville, GA05.2011
Skills
- Customer Assistance
- Payment Processing
- Product Restocking
- Cash Register Operation
- Drawer Balancing
- Complaint Resolution
- Data Entry
- Account Updating
- Technical Support
Timeline
Cashier
McDonald's
09.2023 - Current
Local Number Portability Specialist
Afni
10.2020 - 12.2021
Cashier
Zaxbys
05.2018 - 06.2020
High School Diploma -
Whitewater High School