Ashley Hernandes
Van Nuys,California
Summary
Accomplished Shift Leader at Panda Express with expertise in team management and customer service. Successfully trained and developed staff, enhancing service quality and compliance with food safety standards. Demonstrated problem-solving skills, and motivational leadership. Proficient in task delegation and maintaining an organized work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Panda Express
Van Nuys, California
02.2023 - Current
- Supervised team members during busy shifts to maintain service quality.
- Trained new employees on operational procedures and customer service standards.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Ensured compliance with food safety regulations and cleanliness standards.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
Education
Medical Assistant -
Concorde Career College
Van Nuys, California04.2025
Skills
- Customer service
- Team management
- Employee training
- Food safety compliance
- Time management
- Task delegation
- Problem solving
- Staff development
- Security procedures adherence
- Motivational leadership
Certification
- Food Handlers
- Medical assistant certification
Languages
- English, Native/ Bilingual
- Spanish, Professional
Timeline
Shift Leader
Panda Express
02.2023 - Current
Medical Assistant -
Concorde Career College
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