Ashley Howard
Montgomery
Summary
Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties.
Overview
13
13
years of professional experience
Work History
Property Manager
ArbourValley Management
Montgomery
02.2023 - Current
- Managed property operations, ensuring timely maintenance and tenant satisfaction, which enhanced occupancy rates and retention.
- Developed and implemented leasing strategies, increasing tenant engagement and reducing vacancy rates significantly.
- Coordinated property inspections and maintenance schedules, improving overall property conditions and tenant feedback scores.
- Led a team of maintenance staff, providing training and support that improved service response times and tenant satisfaction.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Property Manager
Foshee Management
01.2022 - 02.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated property inspections and maintenance schedules, improving overall property conditions and tenant feedback scores.
- Led a team of maintenance staff, providing training and support that improved service response times and tenant satisfaction.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
Assistant Property Manager
Multi-South Management
09.2021 - 01.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Head Teller
Hope Credit Union
10.2019 - 09.2021
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Replenished ATM funds in empty canisters prior to validation process.
- Mentored newly hired team members on appropriate responses to patron questions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Provided customers with appropriate literature on banking products and services.
- Identified potential needs through observation, questioning and listening.
Hotel Front Desk Clerk
Fairfeild inn and suites by Marriott
Montgomery
06.2018 - 10.2019
- Worked with maintenance staff to complete timely repairs and enhancements.
- Managed guest check-ins and check-outs efficiently, ensuring a seamless arrival and departure experience.
- Assisted guests with inquiries and provided information on hotel amenities, enhancing overall guest satisfaction.
- Processed reservations and maintained accurate records using property management software to streamline operations.
- Coordinated with housekeeping and maintenance teams to ensure rooms met quality standards before guest arrival.
- Handled guest complaints and resolved issues promptly, contributing to a positive and welcoming environment.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Received and processed resident payments, and updated system accounts with latest information.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Met with residents to gather information and develop effective solutions.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
Teller
Guardian Credit Union
08.2017 - 06.2018
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Sykes
Call center representative
Montgomery
07.2015 - 08.2017
- Provided exceptional customer service by efficiently resolving inquiries, enhancing customer retention and satisfaction levels.
- Managed a high volume of incoming calls, demonstrating strong communication skills and maintaining service level agreements.
- Analyzed customer feedback to identify service improvement opportunities, leading to enhanced operational efficiency and client trust.
- Contributed to team performance by actively participating in feedback sessions, promoting a culture of continuous improvement and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Community Manager
The Mark At Turtle Place
03.2013 - 07.2015
- Worked with maintenance staff to complete timely repairs and enhancements.
- Received and processed resident payments, and updated system accounts with latest information.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Met with residents to gather information and develop effective solutions.
Education
Associate of Science -
Virginia College - Birmingham
Birmingham, ALSkills
- Property Tours
- Daily Progress Reports
- MRI Accounting Software
- Tracking Systems
- Teller Transactions
- Communications Strategies
- Delinquency Notifications
- Banking Financial Software
- Sorting and Filing
- Team Leadership
- Currency Transaction Management
- Property management
- Rent collection
- Lease administration
- Tenant relations
- Team leadership
Timeline
Property Manager
ArbourValley Management
02.2023 - Current
Property Manager
Foshee Management
01.2022 - 02.2023
Assistant Property Manager
Multi-South Management
09.2021 - 01.2022
Head Teller
Hope Credit Union
10.2019 - 09.2021
Hotel Front Desk Clerk
Fairfeild inn and suites by Marriott
06.2018 - 10.2019
Teller
Guardian Credit Union
08.2017 - 06.2018
Sykes
Call center representative
07.2015 - 08.2017
Assistant Community Manager
The Mark At Turtle Place
03.2013 - 07.2015
Associate of Science -
Virginia College - Birmingham