Ashley Johnson
Waukegan,IL
Summary
Detail-oriented and driven Executive Administrative Assistant with expertise in problem-solving and managing daily office functions. Uniquely qualified to handle VIP visitors and guests. Proficient in MS Office Suite and office communications equipment operations.
Overview
18
18
years of professional experience
Work History
Executive Administrative Assistant
The Community Works, NFP
07.2023 - Current
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Facilitated training and onboarding for incoming office staff.
Case Manager
The Community Works
10.2022 - 07.2023
- Enroll young adults ages 16-24 in the Workforce Innovation and Opportunity Act program.
- Develop individualized plans for career advancement based on clients interests,skills and talent
- Maintain project management daily activity report per program requirements
- Maintain a portfolio of client's work progress
- Administrative support activities.
- Developed and implemented training programs for staff.
Team Lead
Shiftsmart
08.2019 - 08.2022
- Trained new team members by relaying information on company procedures and safety requirements
- Worked with different stations to provide optimal coverage and meet production goals
- Prepared and implemented strategic growth plans for territory based on company goals and expectations
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representative
Aon Hewitt
09.2015 - 01.2018
- Answered constant flow of customer calls with minimal wait times.
- Greet Customer and educate on a wide variety of health care benefits and the plan features
- Set up direct debit and explain billing process and questions
- Solve complex issues regarding health care benefits retirement plans savings and human resource issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Administrative Assistant
King Tuck-Pointing
03.2006 - 12.2016
- Answered multi-line phone system, routing calls, delivering messages to staff
- Executed record filing system to improve document organization and management
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
Education
Project Management
Coursera
04.2024
GED -
Illinois Community College
Chicago, IL02.2012
Skills
- Time Management
- Career Coaching
- Operations support
- Task prioritization
- Statistical reporting
- Spreadsheet Tracking
- Schedule Management
- Administrative Support
- Quality Control
- Information Confidentiality
- Travel Coordination
- Office Management
Career Training Certificates
Career Coaching Fundamentals- August 2023
Timeline
Executive Administrative Assistant
The Community Works, NFP
07.2023 - Current
Case Manager
The Community Works
10.2022 - 07.2023
Team Lead
Shiftsmart
08.2019 - 08.2022
Customer Service Representative
Aon Hewitt
09.2015 - 01.2018
Administrative Assistant
King Tuck-Pointing
03.2006 - 12.2016
Project Management
Coursera
GED -
Illinois Community College
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