Ashley Jolley
West Richland
Summary
Compassionate Patient Care Coordinator with expertise in patient advocacy, care plan coordination, and healthcare administration. Strong communication, problem-solving, and organizational skills support navigation of complex healthcare environments, ensuring optimal patient outcomes. Committed to enhancing patient care delivery through empathy and collaboration.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
KC Plastic Surgery & Dermatology
12.2024 - Current
- Scheduled appointments and coordinated follow-up visits to ensure continuity of patient care.
- Managed high-volume phone communication, routing calls and facilitating patient scheduling needs to enhance access to care.
- Obtained insurance authorizations for patient procedures.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Established professional relationships with physicians and colleagues to foster collaboration and improve patient outcomes.
Patient Care Coordinator
KC Resource Team
08.2023 - 12.2024
- Greeted, checked in, and registered patients, verifying demographic and insurance information for accuracy.
- Checked out patients, coordinated follow-up care, and scheduled future appointments to optimize patient continuity.
- Verified insurance coverage, obtained prior authorizations, and resolved discrepancies to prevent billing delays.
- Collected and processed copays, balances, and claims with accuracy and compliance.
- Floated across specialty and primary care clinics to enhance front-office operations and ensure efficient patient flow.
Patient Authorization & Referral Representative
KC Inland Cardiology
07.2022 - 08.2023
- Entered and processed incoming referrals, ensuring timely scheduling and communication with referring offices.
- Managed high-volume inbound calls and scheduled patients for clinic visits, diagnostics, and cardiology procedures to streamline patient flow.
- Coordinated procedural scheduling per provider instructions, ensuring accurate prep of orders and verification of requirements.
- Collaborated closely with providers and clinical staff to ensure accurate care coordination and workflow efficiency.
- Educated patients on procedures and treatments, enhancing their understanding and preparedness.
Patient Services Representative
KC Inland Cardiology
01.2022 - 08.2022
- Greeted and checked in patients for scheduled appointments, ensuring accurate registration and documentation to enhance patient experience.
- Verified and updated insurance information to facilitate correct billing and minimize claim rejections.
- Managed patient inquiries and provided detailed information about cardiology services, improving patient understanding and engagement.
- Supported front desk operations by welcoming patients and visitors warmly.
Front Office Lead
Columbia Basin Hearing Center
Kennewick
10.2015 - 12.2021
- Oversaw daily front desk operations, supervising staff to ensure exceptional customer service.
- Coordinated appointment scheduling and check-in processes to optimize patient flow.
- Implemented office protocols that enhanced workflow and increased patient satisfaction.
- Maintained accurate patient records and facilitated communication between clinical and administrative teams.
- Provided training and support for new team members to promote a cohesive environment.
Education
Bachelor of Science - Healthcare Administration
Purdue University Global
Indianapolis, IN04-2027
Skills
- Patient care
- Patient appointment management
- Medical terminology expertise
- Standards compliance
- Employee onboarding
- Critical thinking
- Attention to detail
- Team collaboration
- Customer service excellence
Timeline
Patient Care Coordinator
KC Plastic Surgery & Dermatology
12.2024 - Current
Patient Care Coordinator
KC Resource Team
08.2023 - 12.2024
Patient Authorization & Referral Representative
KC Inland Cardiology
07.2022 - 08.2023
Patient Services Representative
KC Inland Cardiology
01.2022 - 08.2022
Front Office Lead
Columbia Basin Hearing Center
10.2015 - 12.2021
Bachelor of Science - Healthcare Administration
Purdue University Global