Ashley Taylor
Kenosha,WI
Summary
Motivated and adaptable professional with a proven track record in medical reception, dispatch operations, and recruitment. Recognized for strong leadership, initiative, and team collaboration. Excellent communicator and problem-solver, with a detail-oriented approach to customer service and administrative operations.
Committed to professional growth, with a long-term goal of becoming a nurse.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Blue Fish Pediatrics Cypress
Houston, TX
08.2022 - 02.2025
- - Managed patient check-in and check-out with high attention to accuracy and patient experience
- - Handled insurance verification, consent forms, and medical record updates
- - Maintained appointment scheduling to optimize provider availability and patient satisfaction
- - Responded to phone inquiries and patient calls in a timely and courteous manner
- - Processed patient referrals and ensured smooth communication with external providers
- - Maintained office inventory and ensured functionality of office equipment
- - Followed all safety, security, and privacy protocols, including safeguarding keyless entry and password protection
Home Recruiter
Home Instead
Chicago, IL
02.2018 - 07.2022
- - Scheduled interviews and managed the hiring process in compliance with state and federal laws
- - Maintained accurate applicant and employee records
- - Implemented effective recruitment strategies both online and in local communities
- - Acted as the first point of contact for incoming calls and inquiries
- - Ensured company standards were consistently upheld in a fast-paced office setting
- - Promoted open, professional communication within the team and with applicants
Representative
CPT Network Solutions
Bensenville, IL
01.2015 - 01.2018
- - Monitored personnel and equipment locations to ensure timely service delivery
- - Scheduled and dispatched workers, vehicles, or equipment to appropriate locations
- - Managed all communications within assigned territories using 2-way radios
- - Recorded and maintained logs of service calls, customer requests, charges, and inventory
- - Provided alerts about traffic issues or hazards affecting dispatch timelines
- - Coordinated and arranged for necessary repairs or rescheduling to maintain service quality
- - Developed efficient systems for organizing reports, contracts, and operational records
Education
High School Diploma -
Waukegan High School
Waukegan, IL2009
Skills
- Leadership and team motivation
- Customer service and advocacy
- Medical office administration
- Insurance verification
- Dispatch and communication systems
- Interviewing and recruitment
- Scheduling and calendar management
- Microsoft Office Suite
- Adaptability and problem solving
- Detail-oriented and organized
Career Goal
Aspiring nurse currently preparing to pursue nursing education with a strong foundation in healthcare administration, dispatch logistics, and patient care support.
Timeline
Medical Receptionist
Blue Fish Pediatrics Cypress
08.2022 - 02.2025
Home Recruiter
Home Instead
02.2018 - 07.2022
Representative
CPT Network Solutions
01.2015 - 01.2018
High School Diploma -
Waukegan High School