Ashley Lichtenwalner
Quakertown,PA
Summary
Dynamic professional with a strong work ethic and expertise in schedule coordination, honed at Monarch Door Company. Proven ability to optimize workflows and enhance team collaboration, resulting in improved scheduling accuracy. Adept at problem-solving and utilizing computer skills to streamline. Easily multitasking operations, ensuring timely project execution and customer satisfaction. Very hard worker, dedicated, loyalty, reliable and can keep myself busy with tasks throughout the day.
Overview
24
24
years of professional experience
Work History
Scheduler
Monarch Door Company
03.2013 - 03.2026
- Coordinated scheduling for production processes to optimize workflow efficiency.
- Developed and maintained accurate schedules using scheduling software.
- Communicated with team members to ensure alignment on project timelines.
- Assisted in resolving scheduling conflicts to minimize downtime.
- Monitored project progress and adjusted timelines as necessary to meet deadlines.
- Implemented process improvements that enhanced scheduling accuracy and reduced errors.
- Trained new staff on scheduling tools and best practices for efficient operations.
- Collaborated with management to align production schedules with business goals.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
Store Associate
Wawa
Quakertown, PA
08.2010 - 04.2012
- Collaborated with team members to achieve daily sales goals, fostering a cooperative environment.
- Monitored inventory levels, identifying discrepancies and reporting issues promptly to management.
- Engaged in training new associates on store policies and procedures, promoting knowledge sharing.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Cleaner
Molly Maids
Dublin, PA
03.2010 - 08.2011
- Maintained cleanliness and organization in residential spaces, ensuring customer satisfaction.
- Utilized cleaning tools and equipment effectively to enhance operational efficiency.
- Followed safety protocols to ensure a secure working environment for clients and team members.
- Assisted in training new staff on proper cleaning techniques and company standards.
- Implemented time management skills to complete tasks within designated schedules.
- Developed rapport with clients through consistent, high-quality service delivery.
- Conducted thorough inspections to guarantee adherence to quality control standards.
Customer Service Representative
Advanta
04.2007 - 11.2008
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed returns using company-specific software and systems.
- Assisted in training new representatives on best practices and operational procedures.
- Maintained accurate records of customer interactions to ensure service consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cleaner
Merry Maids
Perkasie, PA
05.2006 - 08.2008
- Identified areas for improvement in cleaning processes to optimize workflow efficiency.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Deli Associate
Giant Food Stores
Quakertown, PA
03.2005 - 01.2006
- Prepared deli products with attention to quality and presentation standards.
- Assisted customers in selecting products, providing recommendations and ensuring satisfaction.
- Maintained cleanliness and organization in deli area to comply with health regulations.
- Operated slicing equipment safely while adhering to operational protocols.
- Collaborated with team members to optimize workflow during peak service hours.
- Trained new associates on deli procedures, equipment usage, and customer service best practices.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
Store Associate
Wawa
Quakertown, PA
07.2002 - 09.2004
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of store areas, ensuring compliance with safety standards.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Restocked shelves and displays regularly, optimizing product visibility and availability.
- Implemented best practices for customer service, contributing to increased customer satisfaction rates.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
Education
High School Diploma -
Quakertown Community School
Quakertown, PASkills
Computer skills
Attention to detail
Data entry
Strong work ethic
Critical thinking
Customer service
Teamwork and collaboration
Effective multitasking
Schedule coordination
Problem-solving
Schedule management
Telephone etiquette
Call management
Workflow optimization
Document management
Calendar management
Call schedule distribution
Production scheduling
Timeline
Scheduler
Monarch Door Company
03.2013 - 03.2026
Store Associate
Wawa
08.2010 - 04.2012
Cleaner
Molly Maids
03.2010 - 08.2011
Customer Service Representative
Advanta
04.2007 - 11.2008
Cleaner
Merry Maids
05.2006 - 08.2008
Deli Associate
Giant Food Stores
03.2005 - 01.2006
Store Associate
Wawa
07.2002 - 09.2004
High School Diploma -
Quakertown Community School