Ashley Lopata
Kansas City,Missouri
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Rockhill Grill
Kansas City, MO
09.2025 - Current
- Led team to enhance customer service standards, improving overall guest satisfaction.
- Implemented training programs for staff, increasing operational efficiency and employee performance.
- Coordinated scheduling to maximize staff productivity during peak hours and events.
- Fostered teamwork through effective communication, enhancing morale and collaboration among staff members.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Server
Rye
Kansas City, MO
04.2024 - 08.2025
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Informed customers of daily specials and signature menu items.
- Trained new employees to perform duties.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Administrative Assistant
Gameday Men's Health
Overland Park, KS
02.2024 - 11.2024
- Streamlined scheduling processes for executive appointments, enhancing operational efficiency.
- Managed correspondence and communications, ensuring timely responses and professional interactions.
- Trained new administrative staff on office protocols, fostering a collaborative work environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Family Service Counselor
Park Lawn Corporation
12.2022 - 08.2023
- Counseled individuals and families on crisis management and coping strategies
- Provided emotional support during difficult times when there was a death in the family
- Scheduled appointments for pre-need arrangements
- Sold cemetery property and pre-need funeral plans
- Managed calendar of appointments for pre-need and at-need families
- Designed monuments to client's specifications
Server
Gordon Ramsay Steak
09.2019 - 02.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables and prioritized tasks for efficient service flow.
- Trained new servers on menu knowledge, service standards, and procedures.
- Resolved customer complaints promptly to enhance guest satisfaction and retention.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science (B.S.) - Psychology
UNIVERSITY OF CENTRAL MISSOURI
12-2007
Skills
- Hospitality service expertise
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Staff training and development
- Staff management
- Employee scheduling
Timeline
Assistant Manager
Rockhill Grill
09.2025 - Current
Server
Rye
04.2024 - 08.2025
Administrative Assistant
Gameday Men's Health
02.2024 - 11.2024
Family Service Counselor
Park Lawn Corporation
12.2022 - 08.2023
Server
Gordon Ramsay Steak
09.2019 - 02.2023
Bachelor of Science (B.S.) - Psychology
UNIVERSITY OF CENTRAL MISSOURI
References
References available upon request
Personal Information
Title: Server