Frankie Neal
Mount Pleasant,SC
Summary
Driven hospitality service worker and leader with a proven track record at my father's restaurant. Started as a Host, working my way through Server Assistant, Food Runner, Server, and now helping my father as Assistant Manager. When my father is away, I count the money at the end of each shift and close the restaurant. Have also done payroll for the employees. Helped in the hiring, interview, and training processes on all front-of-house positions. Made weekly schedule for support staff employees. As Shift Lead, demonstrated success in enhancing operational efficiency and fostering team development. Dedicated to complete knowledge of foods and beverages served for optimized customer service.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Ty's ROADSIDE Coastal Kitchen
02.2021 - Current
- Shift leader: supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake, tip input, and deposit records, closed the restaurant.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Bachelor of Science - Advertising
University of South Carolina - Columbia
Columbia, SC05.2027
High School Diploma -
Lucy Garrett Beckham High School
Mount Pleasant, SC06.2023
Skills
- Hospitality Service Expertise
- Exceptional Customer Service
- Hosting, Food Running, Server, Shift Leader
- Staff Hiring, Training, and Scheduling
- Money Handling
- Employee Scheduling
- Customer Relations
- Reservation Management
- High-volume Dining
- Product and Service Knowledge
- Toast POS Software
- Skills in Adobe Suite
Timeline
Assistant Manager
Ty's ROADSIDE Coastal Kitchen
02.2021 - Current
Bachelor of Science - Advertising
University of South Carolina - Columbia
High School Diploma -
Lucy Garrett Beckham High School
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