Detail-oriented Medical Support Assistant with expertise in HIPAA compliance, patient communication, and problem-solving. Committed to enhancing patient satisfaction and streamlining healthcare processes.
Overview
8
8
years of professional experience
Work History
Medical Support Assistant
Fort Eisenhower Medical Center
Fort Gordon, GA
03.2024 - 03.2026
Assisted patients with scheduling appointments and managing medical records
Coordinated communication between healthcare providers and patients to enhance service delivery
Processed patient insurance information to ensure accurate billing and reimbursement
Managed electronic health record updates, ensuring compliance with privacy regulations
Patient Care Tech
Emory
Augusta, GA
05.2021 - 03.2024
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
PSCU
Augusta, GA
01.2018 - 05.2021
Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction and loyalty.
Collaborated with team members to streamline support processes, improving response times and service quality.
Trained new staff on customer service protocols and system usage, fostering a knowledgeable team environment.
Analyzed customer feedback to identify trends and recommend process improvements, driving continuous enhancement in services.