Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Ludden

Clarksville,TN

Summary

Detail-oriented Medical Support Assistant with expertise in HIPAA compliance, patient communication, and problem-solving. Committed to enhancing patient satisfaction and streamlining healthcare processes.

Overview

8
8
years of professional experience

Work History

Medical Support Assistant

Fort Eisenhower Medical Center
Fort Gordon, GA
03.2024 - 03.2026
  • Assisted patients with scheduling appointments and managing medical records
  • Coordinated communication between healthcare providers and patients to enhance service delivery
  • Processed patient insurance information to ensure accurate billing and reimbursement
  • Managed electronic health record updates, ensuring compliance with privacy regulations

Patient Care Tech

Emory
Augusta, GA
05.2021 - 03.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Representative

PSCU
Augusta, GA
01.2018 - 05.2021
  • Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction and loyalty.
  • Collaborated with team members to streamline support processes, improving response times and service quality.
  • Trained new staff on customer service protocols and system usage, fostering a knowledgeable team environment.
  • Analyzed customer feedback to identify trends and recommend process improvements, driving continuous enhancement in services.

Education

High School Diploma -

Christian Kingdom Academy
Augusta, GA
09-2006

Skills

  • Detail-oriented
  • Medical record assessment
  • HIPAA compliance
  • Patient communication

Timeline

Medical Support Assistant

Fort Eisenhower Medical Center
03.2024 - 03.2026

Patient Care Tech

Emory
05.2021 - 03.2024

Customer Service Representative

PSCU
01.2018 - 05.2021

High School Diploma -

Christian Kingdom Academy
Ashley Ludden