Ashley Marchena

• Answering each call in a timely manner.
• Assess each patient with an appointment, or their needs at the time of the call.
• Manage doctor's schedules.
• Call patients to remind them of their appointments.
• Help patients with forms.
• Assist with referrals from time to time (UHC referrals)
• Check patients out with their next appointments.
• School notes if needed.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Completed paperwork regarding the delivery and what was being delivered.

• Helped patients complete necessary medical forms and documentation.
• Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Completed new patient registrations in software to create accurate and comprehensive records.

As a PBX switch board operator I would be one of the first people you reach when you dial the main number to the hospital.

I would answer each call promptly and to the best of my ability, providing care to each of our callers.

Transfer calls to the correct departments.

Announce codes overhead when an emergency would occur, while then paging the doctors to that location.