Ashley Mateos
San Diego,CA
Summary
Proactive leader with a track record of enhancing team collaboration and decision-making. Experienced in monitoring employee performance and ensuring adherence to policies, driving operational success and improving customer relations. Strong analytical thinker known for delivering high-impact solutions in dynamic environments.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Assistant Manager
Goodwill
San Diego, California
10.2023 - Current
- Assisted with daily operations and team management in retail environment.
- Coordinated training sessions for new employees on store policies and procedures to ensure compliance and consistency.
- Engaged customers to address inquiries, enhancing overall shopping experience and satisfaction.
- Facilitated interdepartmental communication to enhance workflow efficiency.
- Monitored employee attendance, timekeeping, and payroll information to maintain accurate records and support operational needs.
- Created reports on sales trends, inventory levels, and financial data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported individuals with disabilities by facilitating access to services and resources.
school
Ricardo Flores Magon
Tijuana , Baja California
04.2022 - 08.2022
- Assessed children's cases, providing tailored diagnostics and activities to meet individual needs.
- Facilitated engaging activities to support and enhance children's psychological development.
- Specialized in clinical and educational psychology through academic studies in Mexico.
- Committed four months to providing support in this role during scheduled hours.
Education
Bachelors in General Psychology - Clinical, Educational, Organizational, Social
Universidad Xochicalco
Tijuana05-2022
Skills
- Employee training
- Payroll management
- Sales analysis
- Stock control
- Policy adherence
- Scheduling and planning
- Team collaboration
- Client leadership management
- Customer relations
- Decision-making
- Employee development
- Performance optimization
Languages
English
Professional
Spanish
Professional
Certification
- CPR Certified
- General Psychology
Timeline
Assistant Manager
Goodwill
10.2023 - Current
school
Ricardo Flores Magon
04.2022 - 08.2022
Bachelors in General Psychology - Clinical, Educational, Organizational, Social
Universidad Xochicalco