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Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Working at Willow Bend Title, I have excelled in a time and contract sensitive environment. In the services provided included having to interact with multiple people in the real estate transaction. This is working and coordinating multiple events between the agents buyers, sellers, lenders, and attorneys. As part of the job growth, you are adaptable and sensitive to everyone's needs. It is crucial to always be organized and communicate with everyone to meet the contract and timelines. Also was responsible for the accounting, collecting and disbursement of funds for multiple files a week. Working in the College's Financial Aid Office helped me develop proficiency in office software such as Microsoft Word and Excel, where I updated spreadsheets, compiled reports, and wrote documents. I am adaptable and capable of learning and working with any specialized programs the company or office uses. In this role, I also became adept at preparing and maintaining files, greeting visitors, and restocking supplies. My ability to communicate effectively and plan ahead was crucial, especially when working with frustrated students regarding their financial situations, as it required strong judgment and critical thinking. As a receptionist and hostess, I gained extensive experience in customer service, administrative tasks, and public interaction. Both roles required me to manage calendars, schedule appointments, and handle data entry, all while ensuring smooth operations through reservation management and meeting coordination. In my role as a Back of House worker at Chick-fil-A, I thrived in a fast-paced, multitasking environment. I was responsible for opening the store, preparing the workspace, and ensuring it was ready for incoming team members. Due to frequent staffing shortages, I often worked alone, which required me to be self-motivated, organized, and quick on my feet. As a bilingual team member with experience working in both a historic restaurant and office settings, I have developed strong multitasking and organizational skills. I am focused, efficient, and knowledgeable in food safety and sanitation practices. My goal is to continue building on my administrative and customer service skills, and I'm eager to bring my expertise to new opportunities

I am a dedicated professional with a solid background in providing exceptional clerical and operational support for professionals in various office environments. Utilizing my strong interpersonal skills to effectively address client concerns and provide outstanding customer service.
I have a positive attitude, approachable demeanor, and sound judgment, with the ability to manage a variety of daily tasks with minimal supervision. I am well-versed in managing office equipment ensuring a smooth operational flow.

Looking to use my life lessons and skills in a new environment with a new team, while maintaining a goal of working together, or independently to provide exceptional service and experience for each client.

Hardworking employee with great customer service, multitasking, consistency, and time management abilities. Devoted to getting any job done with efficiency. Always willing to learn new things and setting my mind to excelling!

Ashley M. Lopez

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Escrow Assistant

Receptionist

Stocker

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Some College (No Degree) - Medical Billing and coding

High School Diploma -

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Escrow Assistant

Receptionist

Stocker

Some College (No Degree) - Medical Billing and coding

High School Diploma -

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