Ashley Moore
Olney,MD
Summary
Compassionate concierge and certified medication technician with a proven track record in enhancing resident experiences. Expertise in effective problem solving and adaptability, contributing to a positive environment and high levels of guest satisfaction.
Overview
15
15
years of professional experience
Work History
Concierge
Kensington Park Senior Living
Kensington, MD
01.2020 - 05.2026
- Provided exceptional customer service by addressing resident inquiries and requests promptly.
- Coordinated transportation arrangements for residents, ensuring timely and safe travel to appointments.
- Assisted in organizing community events, fostering engagement among residents and families.
- Maintained knowledge of local services and resources to effectively guide residents and their families.
- Developed relationships with residents to enhance individualized care and overall satisfaction.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Certified Medication Technician
Kensington Park Senior Living
Kensington, MD
03.2018 - 05.2026
- Administered prescribed medications to residents following strict safety and regulatory guidelines.
- Monitored residents' vital signs and reported any changes to nursing staff promptly.
- Assisted in maintaining accurate medication records and documentation for compliance audits.
- Collaborated with healthcare team to develop personalized care plans for residents' needs.
- Educated residents on medication usage, side effects, and adherence strategies effectively.
- Trained new staff members on medication administration protocols and safety practices.
- Implemented process improvements that enhanced medication distribution efficiency within the facility.
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
- Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
- Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
- Enhanced medication administration efficiency by maintaining an organized system for tracking patients'' medications and schedules.
- Contributed to a safer healthcare environment by reporting any observed adverse reactions or medication discrepancies promptly.
- Collaborated with nursing staff to ensure proper dosage, timing, and documentation of administered medications for optimal patient outcomes.
- Supported patients'' well-being by answering questions about their medications and educating them on potential side effects or interactions.
Elderly Caregiver
Ann & Martin Whittaker
Sandy Spring, MD
06.2013 - 2016
- Collaborated with healthcare professionals to address client concerns and improve service delivery.
- Maintained cleanliness and organization in client environments, ensuring safe living conditions.
- Documented care activities accurately, contributing to effective communication among caregivers and families.
- Trained new staff on best practices for elderly care, enhancing team efficiency and service quality.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
Elderly Caregiver
Betty Hutchinson
Sandy Spring, MD
05.2011 - 2016
- Assisted with daily living activities, enhancing comfort and well-being for elderly clients.
- Monitored medication schedules, ensuring timely administration and compliance with health guidelines.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Adapted care plans based on individual needs, promoting personalized approaches to elderly care.
Elderly Caregiver
Gladys Swift
Sandy Spring, MD
06.2011 - 03.2014
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Assisted with daily living activities to enhance client comfort and independence.
- Monitored medication schedules to ensure adherence and health maintenance.
- Provided companionship and emotional support to improve clients' mental well-being.
- Collaborated with healthcare professionals to coordinate care plans effectively.
- Implemented engaging activities tailored to clients' interests and abilities.
- Facilitated communication between clients, families, and medical professionals to ensure comprehensive care plans were implemented effectively.
- Provided emotional support for family members during challenging periods such as end-of-life transitions or adjustments to new care settings.
- Collaborated with interdisciplinary teams of medical professionals to provide comprehensive care that addressed each client''s unique needs holistically.
- Contributed to the development of personalized care plans by providing insights into client preferences, habits, routines, strengths, challenges during team meetings.
Education
Certified Medication Technician -
Care Xpert Academy
Colesville, MD06-2014
High School Diploma -
Montgomery Blair High School
Silver Spring, MD06-2004
Geriatric Nursing Assistant -
Care Xpert Academy
Colesville, MD04-2011
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Guest services
- Telephone etiquette
- Hospitality
- Exceptional communication
- Guest relations
- Administrative support
- Interpersonal communications
- Guest accommodations
- Relationship building
Timeline
Concierge
Kensington Park Senior Living
01.2020 - 05.2026
Certified Medication Technician
Kensington Park Senior Living
03.2018 - 05.2026
Elderly Caregiver
Ann & Martin Whittaker
06.2013 - 2016
Elderly Caregiver
Gladys Swift
06.2011 - 03.2014
Elderly Caregiver
Betty Hutchinson
05.2011 - 2016
Certified Medication Technician -
Care Xpert Academy
High School Diploma -
Montgomery Blair High School
Geriatric Nursing Assistant -
Care Xpert Academy