Ashley Mundo
Belleview,FL
Summary
Enthusiastic Community Director who is knowledgeable about all aspects of property management. Prepared to leverage eleven years of experience working on lease-ups and stabilized properties to take on a new role with room for growth and advancement.
Overview
11
11
years of professional experience
Work History
Community Director
Gallery Residential
10.2023 - Current
- Create and managed budget for community program, ensuring optimal allocation of resources for maximum impact.
- Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
- Streamlined administrative processes, resulting in more efficient workflow for staff members.
- Built relationships with residents to ensure resident retention.
- Implemented innovative marketing strategies to attract new residents and increase occupancy.
- Trained newly hired personnel on best practices and essential knowledge required for their roles.
- Contributed to successful hiring processes by vetting and interviewing applicants.
- Work with construction to perform daily walks to enure deadlines are met
District Marketing Manager/ Community Manager
Aspen Square Management
11.2019 - 10.2023
- Led geographic expansion efforts by identifying new markets and tailoring marketing initiatives to local audiences.
- Established strong working relationships with key industry influencers, enhancing brand reputation and credibility within the marketplace.
- Managed and optimized the company's online presence, including website performance, SEO/SEM strategies, and social media platforms.
- Manage outreach marketing plans for the ten communities to help generate new leads.
- Assist with manager responsibilities as needed.
Assistant Community Manager/ Community Manager
Greystar Property Management
01.2015 - 11.2019
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
Leasing Manager/ Community Manager
Aspen Square Management
01.2013 - 01.2015
- Collected, completed, and processed lease applications.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Organized and hosted community events, fostering positive living environment for tenants.
- Created and submitted daily reports on leasing activities.
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
Skills
- Tenant relations
- Money Handling
- Documentation skills
- Community Engagement
- Budget Administration
- Critical Thinking
- Customer service-focused
- Creative and Adaptable
- Tenant and eviction laws
- Leasing and sales
References
Lacey Fiorelli (407)921-5959
Ashley Rodriguez (352)435-5809
Terry Rose (352)949-8389
Timeline
Community Director
Gallery Residential
10.2023 - Current
District Marketing Manager/ Community Manager
Aspen Square Management
11.2019 - 10.2023
Assistant Community Manager/ Community Manager
Greystar Property Management
01.2015 - 11.2019
Leasing Manager/ Community Manager
Aspen Square Management
01.2013 - 01.2015