Ashley Oregel
West Covina,CA
Summary
Compassionate and hard-working bilingual professional with diverse customer service experience. Dedicated to helping others and creating positive experiences in people-focused environments. Skilled in time management, working under pressure, and communicating effectively in English and Spanish. Eager to learn, grow, and contribute while pursuing further education to advance my career.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Administrative Assistant
Southern California sports rehabilitation
West Covina, California
06.2026 - Current
- Managed patient scheduling process to ensure timely appointments
- Supported clinical staff with administrative tasks, including faxing records, scanning documents, and preparing new patient packets, to enhance workflow efficiency
- Reviewed and processed incoming referrals from physicians, hospitals, and case managers, confirming authorization requirements to expedite patient start of care
- Process co-pays, verify insurance eligibility
Member Experience Specialist
Vasa Fitness
Indianapolis, United States
06.2025 - 02.2026
- Conduct guided tours, assist with new member sign-ups, and respond to membership-related inquiries, fostering a welcoming environment.
- Handle member concerns or inquiries, offering solutions and escalating issues when needed to maintain satisfaction.
- Address member concerns and inquiries, providing solutions and escalating issues to ensure high satisfaction levels.
- Help maintain the organization and appearance of the front desk and lobby to create a friendly, first-class impression for all members.
- Maintain organization and appearance of front desk and lobby, enhancing first impressions for all members.
Legal service provider
Epiq Systems
Indianapolis, United States
11.2024 - 07.2025
- Managed Outlook email communications, prioritizing and responding promptly to inquiries from legal assistants and staff to ensure timely support.
- Produced, printed, and assembled confidential legal documents, binders, and case materials with accuracy and attention to detail.
- Assisted in building detailed project binders and workbooks for multiple legal teams, ensuring all materials were properly organized and complete.
- Handled daily mail distribution and carrier runs, maintaining confidentiality and ensuring timely delivery of sensitive information.
- Collaborated with team members on special projects and deadlines, enhancing project coordination and contributing to overall team success.
- Legal service provider
Shipping & Receiving clerk
Workforce Staffing Services
City of industry, CA
11.2022 - 08.2024
- Coordinated daily pickups and deliveries with carriers including FedEx, UPS, and DHL.
- Coordinated daily pickups and deliveries with carriers, ensuring timely and accurate transportation of goods.
- Managed container seals and maintained C-TPAT records, supporting compliance and security standards.
- Prepared and verified customer invoices to ensure accuracy prior to shipment.
- Resolved issues and delays by coordinating directly with carriers, facilitating uninterrupted logistics operations.
Server
Oakmont senior living
Covina, California
02.2022 - 08.2023
- Took accurate food and beverage orders, customized meals per resident preferences, and coordinated with kitchen staff to accommodate special requests
- Took food and beverage orders, customized meals per resident preferences, and coordinated with kitchen staff to fulfill special requests, enhancing resident satisfaction
- Set, cleaned, and sanitized dining room, tables, and serving stations before, during, and after meal service to ensure compliance with state health and sanitation standards
Front Desk Coordinator
Little Elephant Kids Place
Walnut, United States
11.2021 - 10.2022
- Greeted and checked in parents, ensuring all waivers and forms were properly completed and filed.
- Managed customer transactions, including store purchases and party bookings.
- Maintained a clean and safe play environment, prioritizing children's safety and comfort.
- Assisted with weekend parties, decorating, and creating balloon garlands.
- Responded to customer inquiries via email and scheduled private parties and events.
Education
High School Diploma -
Nogales high school
La puente, United StatesSkills
- Office Administration
- Customer Service
- Written and verbal communication
- Team Collaboration
- Relationship Building
- Professionalism
- Positive mindset
Certification
- Paralegal Certification, Pending Completion
- CPR Certification, Completed
- Server Certification, Completed
Languages
- English, Native
- Spanish, Fluent
Timeline
Administrative Assistant
Southern California sports rehabilitation
06.2026 - Current
Member Experience Specialist
Vasa Fitness
06.2025 - 02.2026
Legal service provider
Epiq Systems
11.2024 - 07.2025
Shipping & Receiving clerk
Workforce Staffing Services
11.2022 - 08.2024
Server
Oakmont senior living
02.2022 - 08.2023
Front Desk Coordinator
Little Elephant Kids Place
11.2021 - 10.2022
High School Diploma -
Nogales high school