Ashley Ortiz
Boston,MA
Summary
Motivated pharmacy technician with solid experience and expertise to fully function in fast-paced retail and long term care pharmacy setting. Practiced at offering medications to patients, offering medical information to patients and communicating with healthcare professionals. Well-organized and experienced coordinating with insurance providers, prescribers and individuals to address and resolve any issues. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
BILH Pharmacy Direct
Westwood, MA
01.2025 - Current
- Accurately dispensed medications and ensured compliance with pharmacy regulations.
- Managed inventory levels, facilitating timely restocking of pharmaceutical supplies.
- Assisted in training new staff on operational procedures and safety protocols.
- Implemented process improvements to enhance workflow efficiency within the pharmacy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Pharmacy Technician
Sullivan's Pharmacy
Roslindale, MA
04.2024 - 11.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
Pharmacy Technician
Bravo Pharmacy
Jamaica Plain, MA
08.2020 - 08.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted pharmacists in assessing prescription appropriateness by reviewing patient information before preparing compounds accordingly.
- Accurately measured ingredients using precise scales and electronic devices for exact dosages in compound formulations.
- Improved customer satisfaction by providing timely, accurate, and personalized compounded prescriptions.
Practice Assistant
Brigham and Women Hospital
Boston, MA
08.2016 - 08.2020
- Increased patient retention rates through exceptional interpersonal communication skills and professional demeanor.
- Participated in ongoing professional development activities to stay current on industry trends and advancements in medical practice management.
- Developed a system to track follow-up appointments effectively, leading to improved continuity of care for patients.
- Educated patients on preventive care measures as well as post-treatment home care instructions for optimal recovery outcomes.
Customer Service Representative
Via Cord Blood Banking
Waltham, MA
03.2014 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
Dimock Health Center
Jamaica Plain, MA
09.2013 - 03.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
City On A Hill Charter Public School Circuit Street
Roxbury, MA06.2013
Skills
- Team Collaboration
- Problem-solving skills
- Workflow Optimization
- Pharmacy and customer records management
- Pharmacy Software Proficiency
- Staff Development
- Customer Service
- Prioritization and Organization
- Multilingual Communication
- Strategy Development
- Verbal and written communication
- Multi-Line Telephone Systems
- Courteous and Professional
Certification
- Licensed Pharmacy Technician - Licensed by the Commonwealth of Massachusetts Board of Pharmacy.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Pharmacy Technician
BILH Pharmacy Direct
01.2025 - Current
Pharmacy Technician
Sullivan's Pharmacy
04.2024 - 11.2024
Pharmacy Technician
Bravo Pharmacy
08.2020 - 08.2022
Practice Assistant
Brigham and Women Hospital
08.2016 - 08.2020
Customer Service Representative
Via Cord Blood Banking
03.2014 - 03.2016
Front Desk Receptionist
Dimock Health Center
09.2013 - 03.2014
High School Diploma -
City On A Hill Charter Public School Circuit Street