Ashley Passailaigue
Washington,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Kitchen Staff Member
Travel Store Group
Washington, NC
08.2025 - Current
- Assisted in meal preparation by chopping, measuring, and mixing ingredients efficiently.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Supported head chef in executing daily menus and special event catering.
- Collaborated with team to ensure timely service during peak hours.
- Demonstrated adaptability by stepping into various roles within the kitchen when needed, maintaining smooth operations during staff absences or high-volume periods.
- Managed time efficiently by prioritizing tasks and multitasking effectively during peak service hours.
- Prepped ingredients ahead of time to increase cooking and service speed.
- Collaborated with team members to ensure timely delivery of orders, improving overall dining experience for guests.
Sales Associate
The Cleaners
Washington, NC
11.2022 - 12.2024
- Assisted customers in selecting appropriate cleaning services based on individual needs
- Maintained cleanliness and organization of store displays to enhance customer experience
- Processed transactions accurately using point-of-sale systems
- Communicated effectively with team members to ensure smooth operations during peak hours
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Educated customers on proper care and maintenance of garments to promote service usage
Production and Print Assistant
Engravers World
Washington, NC
11.2020 - 11.2022
- Operated printing equipment to produce high-quality engravings efficiently.
- Assisted in preparing materials for print runs, ensuring readiness and organization.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Collaborated with team members to troubleshoot equipment issues promptly.
- Monitored production processes to ensure adherence to quality standards consistently.
- Supported inventory management by tracking supplies and restocking as needed.
- Adapted quickly to new tasks and processes, enhancing overall workflow effectiveness.
- Followed safety protocols diligently, contributing to a safe working environment.
- Consistently met deadlines by prioritizing tasks and managing time effectively.
- Supported quality control initiatives through meticulous inspection of finished products before shipping or pickup.
Customer Service Representative
Hampton Inn By Hilton
Washington, NC
05.2017 - 05.2019
- Assisted guests with check-in and check-out processes, ensuring a smooth experience.
- Responded to guest inquiries via phone and in-person, providing timely information and support.
- Resolved customer complaints effectively, enhancing overall guest satisfaction.
- Maintained cleanliness and organization of front desk area to promote positive first impressions.
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Processed reservations using property management system, ensuring accuracy and efficiency.
- Trained new staff on customer service protocols and operational procedures for consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Skills
- Customer service
- Organization and cleanliness
- Ability to multitask
- Goal and detail oriented
- Excellent communication skills
Timeline
Kitchen Staff Member
Travel Store Group
08.2025 - Current
Sales Associate
The Cleaners
11.2022 - 12.2024
Production and Print Assistant
Engravers World
11.2020 - 11.2022
Customer Service Representative
Hampton Inn By Hilton
05.2017 - 05.2019