Stephanie Pegues
Clinton,MS
Summary
Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Over twenty-years of success in collections and customer service experience.
Overview
26
26
years of professional experience
Work History
Collections Specialist
Singletary& Thrash
Jackson, MS
10.2001 - Current
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Received payment and posted to appropriate customer accounts.
- Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Reviewed accounts to determine payment plan compliance.
- Administered delinquency cycle from start to finish, managing collections calling, skip tracing, suits, garnishments outside collections agency coordination and related litigation.
- Overseen daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Collections Representative
Metris
Jacksonville, FL
02.2000 - 09.2001
- Upheld privacy and security requirements for customer information.
- Utilized skip tracing resources to complete background checks and loan documents.
- Received payment and posted to appropriate customer accounts.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Collections Representative
Frost Arnett
Jacksonville, FL
01.1999 - 12.1999
- Handled contracts and payments on accounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Met demands of busy collections group by performing high volume of daily calls.
- Developed collection methods to achieve or exceed company financial goals.
Education
Associate of Applied Science -
Hinds Community College
Raymond, MS07.2020
High School Diploma -
Ramstein High School
Ramstein, Germany05-1992
Skills
- Billing Practices
- Records Management
- Credits/Collections
- Outbound/Inbound Calling
- Team-Oriented
- Client Management
Timeline
Collections Specialist
Singletary& Thrash
10.2001 - Current
Collections Representative
Metris
02.2000 - 09.2001
Collections Representative
Frost Arnett
01.1999 - 12.1999
Associate of Applied Science -
Hinds Community College
High School Diploma -
Ramstein High School