Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Pegues

Clinton,MS

Summary

Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Over twenty-years of success in collections and customer service experience.

Overview

26
26
years of professional experience

Work History

Collections Specialist

Singletary& Thrash
Jackson, MS
10.2001 - Current
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Received payment and posted to appropriate customer accounts.
  • Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Reviewed accounts to determine payment plan compliance.
  • Administered delinquency cycle from start to finish, managing collections calling, skip tracing, suits, garnishments outside collections agency coordination and related litigation.
  • Overseen daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.

Collections Representative

Metris
Jacksonville, FL
02.2000 - 09.2001
  • Upheld privacy and security requirements for customer information.
  • Utilized skip tracing resources to complete background checks and loan documents.
  • Received payment and posted to appropriate customer accounts.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.

Collections Representative

Frost Arnett
Jacksonville, FL
01.1999 - 12.1999
  • Handled contracts and payments on accounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Developed collection methods to achieve or exceed company financial goals.

Education

Associate of Applied Science -

Hinds Community College
Raymond, MS
07.2020

High School Diploma -

Ramstein High School
Ramstein, Germany
05-1992

Skills

  • Billing Practices
  • Records Management
  • Credits/Collections
  • Outbound/Inbound Calling
  • Team-Oriented
  • Client Management

Timeline

Collections Specialist

Singletary& Thrash
10.2001 - Current

Collections Representative

Metris
02.2000 - 09.2001

Collections Representative

Frost Arnett
01.1999 - 12.1999

Associate of Applied Science -

Hinds Community College

High School Diploma -

Ramstein High School
Stephanie Pegues