Ashley Pena
El Paso,TX
Summary
Dynamic property management expert known for driving occupancy and enhancing tenant experiences. Expertise in property inspections, marketing strategies, and lease management, with a commitment to improving operational efficiency and resident satisfaction. An overall results-driven professional.
Overview
13
13
years of professional experience
Work History
Property Manager
Integrity Asset Management
1411 Bob Hope Dr El Paso, Tx 79936
05.2020 - Current
- Manage daily operations of a 70 unit community, ensuring tenant satisfaction and retention.
- Coordinate property maintenance activities, prioritizing urgent requests to minimize downtime.
- Conduct property inspections and assessments, identifying areas for improvement and compliance.
- Streamline lease administration processes, enhancing accuracy and reducing processing time.
- Increase occupancy by actively marketing available units and executing strategic follow-ups with prospects.
- Analyze vacancy trends and implemented targeted outreach to reduce rental losses.
Leasing Agent
Acclaim Asset Management
1531 George Dieter Dr El Paso, Tx 79936
09.2017 - 05.2020
- Coordinated property showings and guided prospective tenants through leasing process.
- Developed marketing strategies to enhance property visibility and attract potential residents.
- Managed tenant inquiries and resolved issues to maintain high levels of satisfaction.
- Conducted thorough tenant screenings, verifying applications for creditworthiness and rental history.
- Collaborated with maintenance teams to ensure timely resolution of tenant requests and repairs.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Customer Service Advisor
Mister Car Wash
1482 George Dieter El Paso, Tx 79936
01.2017 - 09.2017
- Deliver exceptional customer service by creating a welcoming and positive experience for every guest.
- Educate customers on signature products and services, clearly communicating benefits for purchasing decisions.
- Consistently maintain a positive, professional attitude in a fast-paced, outdoor work environment.
- Process transactions accurately and efficiently
- Demonstrate strong self-motivation and reliability despite weather challenges.
Sales Associate
Bebe
8401 Gateway Blvd W El Paso, Tx 79925
01.2016 - 01.2017
- Delivered personalized customer service in a fast-paced retail environment.
- Managed cash register operations, processed transactions accurately, and handled phone inquiries.
- Assisted customers in fitting rooms, providing styling recommendations to enhance shopping experience.
- Drove sales through product knowledge, upselling, and commission-based performance goals,
- Built strong client relationships
Assistant Manager
Speedy's Pizza
1821 N Zaragoza Rd El Paso, Tx 79936
01.2013 - 01.2014
- Supervised daily operations ensuring high-quality food preparation and customer service.
- Trained and mentored staff on company policies and procedures to enhance performance.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Cashier
McDonald's
14230 Edgemere Blvd El Paso, Tx 79938
01.2013 - 01.2014
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Trained new team members on operational procedures and best practices for efficient service delivery.
- Maintained cleanliness and organization of workstations to adhere to health and safety standards.
- Collaborated with team members to streamline workflow during peak hours, improving overall service speed.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
El Dorado High School
12401 Edgemere Blvd El Paso, Tx 79938Associate of Arts -
El Paso Community College
El Paso, TXSkills
- Property management
- Eviction procedures
- Administrative support
- Business administration
- Skilled multi-tasker
- Marketing and promotion
- Property inspections
- Customer service-focused
- Rent collection
- Leasing and sales
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Property Manager
Integrity Asset Management
05.2020 - Current
Leasing Agent
Acclaim Asset Management
09.2017 - 05.2020
Customer Service Advisor
Mister Car Wash
01.2017 - 09.2017
Sales Associate
Bebe
01.2016 - 01.2017
Assistant Manager
Speedy's Pizza
01.2013 - 01.2014
Cashier
McDonald's
01.2013 - 01.2014
High School Diploma -
El Dorado High School
Associate of Arts -
El Paso Community College