Ashley Penn
Bowling Green,KY
Summary
Demonstrated Chief Operations Officer offering extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to obtain a complete business overview.
Overview
11
11
years of professional experience
Work History
Director of Sales
Comprehensive Correctional Care
Bowling Green, KY
01.2023 - Current
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Collaborated with marketing teams to help sales campaigns reach target audiences.
- Drove sales by developing multi-million dollar contract sales
Chief Operations Officer
Barren Co. Detention Center
Glasgow, KY
03.2020 - 01.2023
- Leveraged experience through vital management positions guiding business to success.
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Secured 90% satisfaction rate for all client services offered.
- Made decisions with broad and positive impact on security management operations.
- Increased profitability and fulfilling lower overhead costs, resulting in $70k savings to county in first six months.
Program Director
Simpson Co. Detention Center
Franklin, KY
03.2013 - 03.2020
- Developed reentry program from ground up, laying out framework, and defining roles.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Teach and mentor participants through results driven program, resulting in 700% return on investment
Administrative Assistant Probation and Parole
State Of Kentucky
Bowling Green, KY
11.2012 - 03.2013
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Managed over 50 customer calls per day
Education
Master’s Degree - Business Administration
Columbia Southern University
Orange Beach, AL 05.2001 -
Skills
Operations management
Team Bonding
Profitability improvement
Crisis Management
Budgeting and finance
Vendor management
Timeline
Director of Sales
Comprehensive Correctional Care
01.2023 - Current
Chief Operations Officer
Barren Co. Detention Center
03.2020 - 01.2023
Program Director
Simpson Co. Detention Center
03.2013 - 03.2020
Administrative Assistant Probation and Parole
State Of Kentucky
11.2012 - 03.2013
Master’s Degree - Business Administration
Columbia Southern University
05.2001 -
Military Experience
United States Navy