Ashley Rafferty
Ogdensburg
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Aldi Foods
Ogdensburg
11.2020 - Current
- Implemented quality control measures to uphold company standards.
- Interviewed prospective employees and provided input to HR on who to hire .
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Monitored employee attendance records, timekeeping, and payroll information.
Assistant Manager
Burger King
Ogdensburg
08.2018 - 09.2020
- Implemented quality control measures to uphold company standards.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Lead Deli Supervisor
7/eleven
Ogdensburg
07.2016 - 08.2018
- Trained new employees to perform duties.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Completed regular inventories of food and material stocks.
- Processed customer orders accurately and quickly while providing excellent customer service.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Oversaw food preparation, production and presentation according to quality standards.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Restaurant Manager
Dunkin’ Donuts
Ogdensburg
01.2016 - 05.2018
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Explained goals and expectations required of trainees.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Assistant Deli Manager
Price Chopper
Ogdensburg
09.2010 - 08.2014
- Performed regular checks on equipment such as slicers, scales and ovens to ensure they were operating safely and efficiently.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Delegated work to staff, setting priorities and goals.
- Ensured that all food items were properly labeled according to local health department regulations.
- Trained new employees to perform duties.
- Completed regular inventories of food and material stocks.
- Conducted daily inventory of products to ensure sufficient stock levels and communicated any shortages to the Deli Manager.
- Oversaw food preparation, production and presentation according to quality standards.
- Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
Education
GED -
Boces
Ogdensburg, NY06-2006
Skills
- Employee training
- Quality control
- Inventory management
- Scheduling staff
- Conflict resolution
- Team building
- Time management
- Effective communication
- Leadership development
- Problem-solving
- Self motivation
- Good judgment
- Multitasking and organization
- Goal setting
- Attention to detail
- Multitasking capacity
- Positive attitude
References
References available upon request.
Timeline
Assistant Manager
Aldi Foods
11.2020 - Current
Assistant Manager
Burger King
08.2018 - 09.2020
Lead Deli Supervisor
7/eleven
07.2016 - 08.2018
Restaurant Manager
Dunkin’ Donuts
01.2016 - 05.2018
Assistant Deli Manager
Price Chopper
09.2010 - 08.2014
GED -
Boces