Ashley Schmidt
Columbia,IL
Summary
Dynamic Community Manager with a proven track record at 2B Residential, adept in multi-family property management and fostering strong resident relations. Excelled in enhancing tenant satisfaction and community engagement, demonstrated through strategic leasing and conflict resolution. Skilled in team building and project management, significantly contributing to organizational goals and tenant retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Manager
2B Residential
03.2023 - Current
- Trained new staff members on effective use of tools for managing communications within the community environment efficiently.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Community Manager
2B Residential
10.2022 - 03.2023
- Worked closely with ownership and construction to facilitate a successful opening.
- Coordinated hardhat appointments to show marketed apartment homes.
- Implemented and enforced policies and procedures to maintain the property to the highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
Community Manager
2B Residential
10.2021 - 10.2022
- Worked with maintenance staff to complete timely repairs and enhancements.
- Facilitated open dialogue among community residents by discussions and addressing concerns in a timely manner.
- Evaluated property conditions and recommended improvements.
- Conducted surveys to gauge community needs.
- Monitored online forums and social media platforms to maintain positive community atmosphere and address any negative behavior.
Community Manager
Village Green
07.2021 - 09.2021
- Addressed and resolved tenant complaints and inquiries.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Conducted surveys to gauge community needs, using insights to guide development of new programs and services.
Community Manager and Trainer
2B Residential and RBM
07.2019 - 07.2021
- Continuously assessed community goals and objectives, making decisions to align strategies with overall organizational priorities.
- Maintained knowledge on lease and renewal rates for appropriate changes.
- Evaluated property conditions and made knowledge based recommendations.
- Facilitated workshops on community management best practices, sharing knowledge and skills with emerging community leaders and staff.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
Leasing Consultant, Asst Mgr and Community Mgr
Balke Brown Transwestern
01.2015 - 07.2019
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Collected rent and tracked resident payments and information in computer system.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to requests and scheduled appointments for property showings.
- Conducted thorough background checks on applicants to maintain community safety standards and minimize delinquency risks.
- Coordinated move-in schedules to minimize disruption for existing residents while maximizing unit availability for new tenants.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
Education
Outdoor Recreation
University of Nebraska At Omaha
Omaha, NEMaster of Education - Athletic And Activities Administrator
William Woods University
Fulton05-2007
Bachelor of Education - Sports Management
William Woods University
Fulton05-2005
Associate of Arts - Generel Studies
Saint Louis Community College Meramec
St. Louis, MO05-2002
Skills
- Resident relations
- Leasing and sales
- Conflict handling
- Multi-family property management
- Multitasking Abilities
- Team building
- Adaptability
- Project Management
- Owner relations
- Financial budgeting and reporting
- Daily operations oversight
- Leasing strategy development
Accomplishments
- Collaborated and trained with multi-site teams in Missouri, Illinois, Arkansas and Indiana.
- Achieved SLAA 2022 Property of the Year at 5300 Centre
Certification
- Certified Apartment Manager (CAM) - National Apartment Association Education Institute.
Languages
English
Native or Bilingual
Software
CRM
Yardi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- St Louis Apartment Association
- National Apartment Association
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leave4-day work weekTeam Building / Company RetreatsQuote
Yesterday’s home runs don’t win today’s games.
Babe Ruth
Timeline
Community Manager
2B Residential
03.2023 - Current
Community Manager
2B Residential
10.2022 - 03.2023
Community Manager
2B Residential
10.2021 - 10.2022
Community Manager
Village Green
07.2021 - 09.2021
Community Manager and Trainer
2B Residential and RBM
07.2019 - 07.2021
Leasing Consultant, Asst Mgr and Community Mgr
Balke Brown Transwestern
01.2015 - 07.2019
- Certified Apartment Manager (CAM) - National Apartment Association Education Institute.
Outdoor Recreation
University of Nebraska At Omaha
Master of Education - Athletic And Activities Administrator
William Woods University
Bachelor of Education - Sports Management
William Woods University
Associate of Arts - Generel Studies
Saint Louis Community College Meramec
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