Ashley Shackelford

• Hired, scheduled, developed, empowered, coached, and counseled staff; conducted performance and salary reviews.
• Managed associates across various outlets to improve employee attraction, retention, and motivation.
• Implemented company programs and managed restaurant operations to ensure compliance with safety regulations and service quality standards.
• Forecasted, monitored, controlled, and reported on budgets to maximize revenue and minimize expenses.
• Resolved operational issues and maintained open communication to ensure smooth operations.
• Analyzed customer trends and addressed issues to enhance experience and identify sales opportunities.
• Monitored cleanliness and maintenance of cafe to protect assets and ensure regulatory compliance.

Greeted arriving customers with cordial welcomes to foster positive first impressions.

• Escorted customers to assigned tables, issued menus, and solicited rapport to accommodate special requests.

Assigned sections and notified servers of new seatings to ensure timely customer service.

• Maintained a visible presence in restaurant by remaining at cashier station and circulating to assist servers.